General + Services

What are the dates and opening hours of Paradise City 2024?

Paradise City 2024 takes place on

  • Friday June 28 2024 (12:00-01:00)

  • Saturday June 29 2024 (12:00-01:00)

  • Sunday June 30 2024 (12:00-23:00)

Will there be food and drinks?

Yes, of course, there will be food trucks selling delicious vegetarian dishes. You can also buy drinks at the various different bars.

Is the festival wheelchair friendly?

We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy. There are risks of getting stuck if it rains because the ground is not paved. For more information, please contact us at info@paradisecity.be.

Will there be lockers on the festival?

Yes, near the festival's entrance. We provide lockers to keep your stuff safe. Keep in mind these will cost you €7 for a small one and €9 for a large one.

Will there be wifi on the festival?

Unfortunately, there will be no wifi at the festival, but we will provide extra 4G coverage.

Can I withdraw money on-site?

You can't. We are a cashless festival.

Will there be power outlets to charge my phone?

Yes, you will find our power benches in various locations across the festival. These may cost a small fee to use.

Do you hire volunteers?

Yes, we do. Please check our Get Involved page for more information.

Which objects are forbidden at the festival?

Bad temper - seriously. Paradise City is about gathering happy people, so mutual respect and respect for the environment are essential to being a good Citizen.

We have a zero-tolerance policy towards violence and intimidating behaviour, discrimination and sexual intimidation. Weapons, knives, glass, spray cans, regular cans, fireworks and umbrellas are not permitted.

Our festival grounds are located on the beautiful castle grounds, so please be responsible and throw your garbage in the trash cans. Any behaviour that damages the natural domain will not be tolerated (this includes urinating outside the toilet areas).

We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival. And don’t get too wasted! Visitors who are too drunk will be removed from the premises. Stealing or destroying properties of Paradise City or other parties is strictly forbidden! Visitors enter the festival grounds at their own risk.

The organization is not responsible for any damage, both physically and mentally. Always follow the guidelines of the site stewards, security and emergency services.

The festival manager always has the last word in a discussion. Use common sense and do not put others in danger.

Where can I retrieve lost items?

Lost items can be found at the info point during the festival. After the festival, they can be found at the police station at KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00 and 19:00.

Can I bring my water bottle?

Yes, but only multi-use plastics (including drinking bottles) are permitted, provided they're empty. You can fill your empty water bottles at the drinking fountains on-site.

What is your drug policy?

Paradise City Festival holds a zero-tolerance drug policy. The security and local authorities WILL do thorough searches at the entrance. Getting caught with drugs on-site may result in having your bracelet cut and legal consequences.

Bringing your own alcohol is also not permitted - there are plenty of bars on-site and on the campsite.

Can I bring my camera?

Yes, you can. But please enjoy the festival with your senses, not through a lens or a phone display.

Please know that by entering the festival, you automatically agree to and accept the terms of use of all video filming and photo image registrations and agree to allow Paradise City and her media partners to use these images. You will then find photos of the events on our Facebook page and Instagram account.

How can I contact you for press related questions?

If you have press inquiries, please send an email to ann@lab2.be (Subject: Paradise City Festival).

Tickets

When and where can I buy tickets?

Ticket sales have started and you can get yours via our ticket shop. We are currently in the final ticket waves, so some tickets may have sold out already and will not be available anymore.

How many tickets can I order?

You can buy tickets for other people too. Just be aware that there is a limit of 10 tickets per order.

I bought a ticket, but I can't fin it in my inbox.

Please check your spam! This can happen sometimes.

Only after a double (and triple) check can you ask to resend your tickets via this link.

Is there a minimum age?

Everybody is welcome at Paradise City Festival, and kids under 12 can even enter free of charge. However, all kids under 18 must be accompanied by their parents or legal guardians. Alcohol will only be sold to people over 18.

Please keep in mind that Paradise City is a festival for adults, not kids. For the younger ones, please provide noise protection. Free earplugs are available at the festival.

I can't come anymore. Where can I resell my ticket?

If you want to sell your ticket, we kindly redirect you to our Ticketswap page. Please do not post on our social media platforms—we will delete all those comments, as they can be confused for scam tactics.

Cashless & Credits

How do electronic payments with wristbands work?

At the festival entrance, we will scan and link your ticket to your wristband. Once this is activated, you can check in (and check out) during your stay by scanning your wristband.

To charge your wristband with credits, you can scan the QR code on your wristband with your Payconiq by Bancontact app or you can use one of our many top-up desks where we accept cards.

When you want to have a drink or buy some food, you just have to scan your wristband. It’s as simple as that! Your available balance will be displayed after every purchase. If you're not sure how many credits you have, just ask the bartender. Note that we use reusable cups and that they have a recoverable deposit of €1,50.

How can I charge my wristband?

This year, we have two wristband charging options for you:

  • Top-up desks: spread across the festival grounds, where you can pay with your debit or credit card.

  • Your banking app: if your banking app is linked to Payconiq by Bancontact, you can directly top up your wristband. Just scan the QR code in the app.

How can I check the amount of credits I have left?

After every order you place, your leftover credits will be shown on the device at the bar. If you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.

Can I recover remaining credits after the festival?

If you still have some money left on your wristband after the festival, you can simply ask for a refund on our website between July 2 (08:00) and July 9 (23:59).

That said, you will also be able to donate the credits left on your wristband to River Cleanup, a non-profit organization dedicated to keeping Belgium’s waterways healthy and clean. If you don't request a refund, your amount left will be transfered to River Cleanup automatically.

And no worries, there is no GPS tracking device placed in your wristband, so the Paradise City Big Brother crew won’t be able to track you down (although this is on our to-do list for our 2084 edition).

Note: if you would like to get a refund, please be aware that we will charge a small service fee. The exact amount is still unknown to us (it's a Playpass fee), but it will be something like €0,25.

Is there a limit to the amount I can recharge?

There is no limit! But for your own safety, the maximum amount you can recharge at once is €450.

So I can't pay with cash anywhere?

No, we do not accept any cash anywhere.

Are there top up desks at the campsite?

Yes! You can charge your wristband at the info booth at the campsite entrance.

Do I need to check out every time I leave the festival?

If you leave Paradise City and want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, et voila.

It is your responsibility to check yourself out! Failing to do so may cause problems when checking back in the same day. Once you are ready to go to bed, you can exit the festival without checking yourself. We will reset all access control, and you can scan your wristband the next day, if you bought a ticket, of course!

Transport

How do I get to Paradise City?

Please head over to our transport and mobility page for all your answers.

How can I take a night train back home?

We have night trains from Vilvoorde train station, thanks to our partnership with NMBS/SNCB. You can book your seat home after the festival with a night train ticket. That same ticket allows you to travel to the festival by train from any train station in Belgium. We will deploy free shuttle buses between the Vilvoorde train station and the festival site every 15 minutes.

Night train departures for 2024 include Brussels, Mechelen, Antwerp, Leuven, and Hasselt (and stops in between). Our mobility page has more information about night train tickets and a full schedule.

Will there be shuttle buses between Vilvoorde station and the festival?

Yes, free electric shuttles will run continuously (at least every 15 minutes) between the Vilvoorde station and the festival site from Friday to Monday. The last shuttle leaves the festival on Monday July 1 at 12:00.

Which buses from De Lijn can I take?

The following buses run from and to Perk:

  • 225: Kortenberg - Vilvoorde

  • 280: Mechelen - Vilvoorde

  • 681: Mechelen - Bonheiden - Perk - Zaventem

  • 682: Mechelen - Zemst - Perk - Zaventem


Please check the www.delijn.be for the timetables.Please check the www.delijn.be for the timetables.

Where can I park? And do I need a parking ticket?

Several parking areas will be available. Before entering Perk, you will have to access a protected parking area on your right-hand side - just follow the parking signs. The parking entrance is situated at the junction of the Tervuursesteenweg and Kampenhoutsesteenweg in Perk.


Keep in mind you need a parking ticket! You can either buy the parking ticket cheaper online or pay on-site with your card (please remember that we don't accept cash). It will cost you €20 for a single day or €30 for more than one day. Visitors who don't carpool (less than three people per vehicle) pay an extra fee of €5.

Alternatively, parking is available at Vilvoorde station for €6. From there, you can take the free shuttle bus to the festival.

Which driving directions do I need to follow?

Coming from Antwerp:
Take the E19 towards Brussels
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Brussels:
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Then, follow the signs to Paradise City.

Coming from E/W-Flanders:
Take the E40 towards Brussels and take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Charleroi:
Take the E420 towards Bruxelles/Zaventem
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Limburg:
Take the E314 towards Brussels/Leuven/Antwerp/Genk
Passed Leuven take the E40 in the direction of Brussels.
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Liège:
Take the E40 towards Brussels
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Can I share a ride with someone?

Yes, you can! Thanks to our collaboration with Slinger, travelling to Paradise City is now even easier and more sustainable. The widget at the bottom right of our mobility page allows you to search for and book an empty car seat within 2 minutes. This is how we make the Paradise City experience more social and more sustainable.

Is there a Kiss & Ride?

Yes. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Find the exact QR code on our transport page.

Can I take a taxi?

Visitors coming by taxi or ride-sharing services are advised to share their rides with as many other visitors as possible.

Taxi travellers can use the same destination address as the Kiss & Ride. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Find the exact QR code on our transport page.

Before and after the festival hours, taxis will be waiting outside to bring you home safely. Please consider sharing your ride home with others. You can split the bill and help us limit our carbon footprint.

The taxi companies do not work directly for Paradise City. Please double-check the prices when you enter the vehicle to avoid surprises.

Here’s a list of taxi companies active in the area:


- Taxi 4 U: 0488 90 55 33
- Taxi Vilvorde: 02 759 65 77
- TAXI AM. 24H.: 0472 03 68
- Taxi Houtem: 0472 03 68 02

Camping

Where can I sleep during Paradise City?

We provide a campsite next to the festival grounds and Ribaucourt Castle. Please visit our camping page for all your answers.

To access our Sweet Harmony campsite, you must have a valid camping wristband. You will receive your wristband at the campsite entrance. Don’t forget to bring your ID! No ID = no entry! One ticket is valid for one entrance per person.

The Sweet Harmony campsite has officially sold out, and tickets for our 2024 edition are not available anymore.

Which camping facilities are included?

On our campsite, you can take a hot shower and use the toilets. You will also find what you need to do your dishes and recycle your waste! This year, we will increase the number of showers and toilets available per visitor for extra comfort! Our breakfast buffet is freely available for every camper on Saturday and Sunday from 08.00h until 11.30h and on Monday from 08.00h until 10.30h. The sooner you get your breakfast, the shorter the line!

Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk).

When can I enter/leave the campsite?

Check-in: continuously from Friday June 28, starting at 11 AM. Check-out: Monday, July 1, before 11 AM.

Where can I retrieve my lost objects?

Lost items can be found at the info point during the festival. After the festival, they can be found at the police station at KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00 and 19:00.

Are festival wristband credits valid at the campsite?

Yes. You can load credits onto your wristband anywhere. With these tokens, you can pay both at the campsite and at the festival.

Can I get free drinkable water at the campsite?

Drinking fountains with free water are available at the festival and camping sites.

When can I take a shower at the campsite?

Whenever you want! Showers will be available 24/7.

Will it cost money to take a shower?

No. Showers are free of charge for our campers.

Will there be food available on the campsite?

Yes. There is a free breakfast buffet every morning (on Saturday and Sunday from 08.00h until 11.30h and on Monday from 08.00h until 10.30h).

After the festival hours, you can buy late-night snacks at the camping bars.

Where can I find a doctor or pharmacy?

There are doctors and pharmacies close by - some are no more than a few minutes walk from the campsite.

  • Pharmacy: De Ribaucourtplein 2, 1820 Perk

  • Pharmacy: Haachtsesteenweg 21, 1820 Steenokkerzeel

  • Doctor: Bart Van Essche: Tervuursesteenweg 234, 1820 Steenokkerzeel

  • Doctor: Jacques De Taeye: Tervuursesteenweg 223, 1820 Perk.

Can I buy cigarettes at the campsite?

No, you can’t - and they’re not available on the festival site either. But smoking is allowed if you throw away cigarette butts in trash cans or portable ashtrays.

Will there be power outlets at the campsite?

Yes, you will find them in the shower area and on the power benches in the food zone. There will also be smartphone charging stations on the festival site.

Will there be wifi at the campsite?

Unfortunately, there will be no wifi on the campsite but we will provide extra 4G coverage.

Will there be lockers on the campsite?

There will be lockers on the campsite, as well as the festival site. PRO TIP: take a picture of the code with your mobile phone so you don't forget it.

Will there be a camping shop?

Unfortunately not. There will be camping bars, free breakfast buffets and even late night snacks - but no camping grocery store.

Where can I find the police?

Policemen patrol the campsite and festival site at all times. They are part of Police KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00 and 19:00. If needed, you can also report to the police in your own place of residence.

Are there any activities planned on the campsite?

Yes, there will be an animation program, including morning workouts, yoga, podcasts, and ambient DJ sets. The exact hours will be communicated before the festival on the camping page.

Can I bring my portable speakers to the campsite?

You can, but you are not allowed to use them at night. Using portable speakers after the festival hours may result in your speakers being taken away. There will be late-night DJ Sets at the Chill Zone on the campsite for those who don't want to go to bed yet.

Safety & First Aid

What kind of security and first aid will be present?

There is a first aid station permanently present on-site, clearly marked on the festival terrain and map.

We also have a Healing Zone near the festival entrance. This area is designated for people who have encountered harassment of any kind and who need a break. Please do not come and take a look if that's not the case. We have a dedicated team of trained and approachable volunteers (called the Angels of Paradise) who are walking around the site in recognizable pink vests. If you deal with harassment (or if you see someone does), please approach these volunteers.

Please be aware that these people and our first aid workers are responsible for your and others' safety, so it’s highly recommended that you follow their instructions carefully.

Additionally, a trained security team is also permanently present on and around the festival.

What do I do in case of harassment?

Keep an eye out for each other and act if you see others deal with harassment of any kind. Our Angels of Paradise are easy to spot with their pink vests. Please approach them if you have any kind of issue or if you're feeling unwell. These volunteers are well-trained to deal with these situations and they will listen to any problem you may have. If needed, our Angels of Paradise will take you to the Healing Zone, where you can escape the rowdiness and catch your breath.

Please have a look at our Citizenship page to learn more about our policies and code of conduct.

Will there be earplugs on-site?

Even if we limit the decibels, think about your ears. If you want to use earplugs specifically designed for listening to music at concerts and festivals, our partner BLOX has what you need. Its BLOX Music model has a specially designed acoustic filter to enjoy authentic sound while protecting your hearing. It will be available for sale at the Merchandising stand. For the more discerning among you, take advantage of a 15% discount on the BLOX e-shop with the promotional code ENJOYPC24. Valid on the entire range until 23 June 2024. Go to www.bloxearplugs.com.

Free foam earplugs will also be available at the Info stand. We count on you to throw them in the bin and not on the floor. New this year: BLOX will have a collection point at the Info stand for used foam earplugs, so that they can be recycled and made into components for street furniture (bench, table, etc.).

Can I bring my medication?

Of course, but only if it’s legal medication. In case of medicines that might be considered sketchy, please bring prescriptions or doctor's notes to avoid confusion at the security check.

What about illegal medication? :)

Nope! Paradise City Festival holds a zero-tolerance drug policy. The security and local authorities WILL do thorough searches at the entrance. Getting caught with drugs on-site may result in having your bracelet cut and legal consequences.

Bringing your own alcohol is also not permitted - there are plenty of bars on-site and on the campsite.