Your practical questions about Paradise City, answered.

• Friday June 27: 12:00 - 01:00 (camping opens at 11:00 already).

• Saturday June 28: 12:00 - 01:00

• Sunday June 29: 12:00 - 23:00

Yes, absolutely! We are a 100% meat-free festival. You’ll find over 19 different food trucks with plant-based options spread across three food courts, along with a variety of drinks at several bars throughout the site.

We are doing our best to make the festival accessible to all, but we cannot guarantee that navigating the venue in a wheelchair will be easy. There is a risk of getting stuck if it rains because the ground is not paved. For more information, please contact us at info@paradisecity.be.

Yes, near the festival's entrance. We provide lockers to keep your stuff safe. Keep in mind these will cost you €7 for a small one and €9 for a large one.

Unfortunately, there will be no wifi at the festival, but we will provide extra 4G coverage.

You can’t, Paradise City is a cashless festival. Simply top up your wristband using your card or mobile payment app, and you’re all set.

Yes, you will find our power benches in various locations across the festival. These may cost a small fee to use.

Yes, we do. Please check our Get Involved page for more information.

Mutual respect for each other and respect for the environment are essential for our festival. That's why we have a zero-tolerance policy towards violence and intimidating behaviour, discrimination and sexual intimidation. Weapons, knives, glass, spray cans, regular cans, fireworks and umbrellas are not permitted.

Our festival grounds are situated on the beautiful castle grounds, so please be responsible and dispose of your garbage in the designated trash cans. Any behaviour that damages the natural domain will not be tolerated (this includes urinating outside the toilet areas).

We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival. And don’t get too wasted! Visitors who appear to be too intoxicated will be asked to leave the premises. Stealing or destroying the properties of Paradise City or other parties is strictly forbidden! Visitors enter the festival grounds at their own risk.

The organisation is not responsible for any damage, whether physical or mental. Always follow the guidelines of the site stewards, security and emergency services.

The festival manager always has the last word in a discussion. Use common sense and do not put others in danger.

Personal items, such as wallets, keys, and bank cards, will be dropped off at the police station located at Gemeentehuisstraat 14, 1910 Kampenhout.

Other lost items can be picked up at our offices in Brussels. For more information, please contact us at info@paradisecity.be.

Yes, but only reusable plastics, such as drinking bottles, are allowed, and they must be empty upon arrival. You can refill them at our on-site water fountains.

Paradise City Festival holds a zero-tolerance drug policy.

Paradise City and its partners want to make the drug phenomenon discussable and manageable, limit its risks, and send a signal that this is an important issue for all of us. Please visit our drug policy page for more information.

Bringing your own alcohol is also not permitted; there are plenty of bars on-site and within the campsite.

Absolutely! Milk & Chill is our calm and cosy pumping and relaxation space, specially designed for pregnant women and new moms. You’ll find it near the Castle Stage and the First Aid post. The space is lovingly run by experienced midwives and is open to any woman who needs to pump, breastfeed or bottle-feed - or simply take a break and rest.

There are comfy seats and plenty of privacy. We recommend bringing your own pump; however, pumps are also available on-site. You can safely store your pump and any personal items with us. There’s access to water, a place to clean your equipment, and even a steriliser. Expressed milk can be safely stored in a fridge or freezer, ready for you to collect at the end of the day. 

No need to book in advance: just drop by and check in with the midwives when it suits you. Milk & Chill is here to help you recharge, with or without your baby.

Yes, you can. But please enjoy the festival with your senses, not through a lens or a phone display. Small pocket cameras are permitted, but professional camera gear is not.

Please note that by entering the festival, you automatically agree to and accept the terms of use for all video filming and photo image registrations, and you agree to allow Paradise City and its media partners to use these images. You will then find photos of the events on our social media accounts.

If you have press inquiries, please send an email to ann@lab2.be (Subject: Paradise City Festival).

No, we don't allow you to bring your own food & drinks on the terrain.

Ticket sales have started and you can get yours via our ticket shop. We are currently in the final ticket waves, so some tickets may have sold out already and will no longer be available.

Yes, you can. Please send us an email at info@paradisecity.be, and we will provide you with instructions on where and when you can pay for your ticket with cash.

You can buy tickets for other people too. Just be aware that there is a limit of 10 tickets per order.

Please check your spam! This can happen sometimes. Only after a double (and triple) check can you ask to resend your tickets via this link.

Everyone is welcome at Paradise City Festival, and children under 12 can enter for free. However, all kids under 18 must be accompanied by their parents or legal guardians. Alcohol will only be sold to people over 18.

Please note that Paradise City is an adult-only festival. For the younger ones, please provide noise protection. Free earplugs are available at the festival.

If you want to sell your ticket, we kindly redirect you to our Ticketswap page. Please do not post on our social media platforms - we will delete all those comments, as they can be confused for scam tactics.

At the festival entrance, we will scan your ticket and link it to your wristband. Once this is activated, you can check in (and check out) during your stay by scanning your wristband.

To charge your wristband with credits, you can scan the QR code on your wristband with the Payconiq by Bancontact app, or use one of our many top-up desks that accept cards.

When you want to have a drink or buy some food, simply scan your wristband. It’s as simple as that! Your available balance will be displayed after every purchase. If you're unsure how many credits you have, simply ask the bartender. Note that we use reusable cups, and they have a recyclable deposit of €1,50.

This year, we have two wristband charging options for you:

• Top-up desks: spread across the festival grounds, where you can pay with your debit or credit card.

• Your banking app: if your banking app is linked to Payconiq by Bancontact, you can directly top up your wristband. Just scan the QR code in the app.

After every order you place, your leftover credits will be shown on the device at the bar. If you forget how many credits you have left, simply visit a bar or cash desk and ask one of our crew members.

Yes, you can! If you still have money left on your wristband after the festival, you can simply request a refund during these times:

• Tuesday July 1, from 10:00 AM

• Tuesday July 22, until 11:59 PM

The link will be shared here (and on our social media pages) before the end of the festival.

If you have any questions regarding this topic, please send a mail to cashless@paradisecity.be

There is no limit! But for your own safety, the maximum amount you can recharge at once is €500.

Although we are a cashless festival, we do accept cash at the top-up booths.

Yes! You can charge your wristband at the info booth at the campsite entrance.

If you leave Paradise City and want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: simply scan your wristband found at the exit, and voilà.

It is your responsibility to check yourself out! Failing to do so may cause problems when checking back in the same day. Once you are ready to go to bed, you can exit the festival without checking yourself. We will reset all access control, and you can scan your wristband the next day, provided you purchased a ticket.

Please head over to our transport and mobility page for all your answers.

We have night trains from Vilvoorde train station, thanks to our partnership with NMBS/SNCB. You can book your seat home after the festival with a night train ticket. That same ticket allows you to travel to the festival by train from any train station in Belgium. We will deploy free shuttle buses between the Vilvoorde train station and the festival site every 15 minutes.

Night train departures for 2025 include Brussels, Mechelen, Antwerp, Leuven, and Hasselt (and stops in between). Our mobility page has more information about night train tickets and a full schedule.

You can book your Paradise City train tickets here.

Yes, free electric shuttles will run continuously (at least every 15-30 minutes) between the Vilvoorde station and the festival site from Friday to Monday. These are operating hours of the shuttles from Paradise City to Vilvoorde Station:

• Friday: 10:00 – 01:45

• Saturday: 11:00 – 01:45

• Sunday: 11:00 – 00:00

• Monday: 08:00 - 12:00

If you use the night trains, please get to the shuttle buses outside the festival exit as soon as the music stops. On Friday and Saturday, all night trains depart from Vilvoorde Station at 2:10 AM sharp! On Sunday, the night trains will leave at 00:10 sharp!

The following buses run from and to Perk (station: Kerk Perk):

• Lijn 25: Vilvoorde-Steenokkerzeel-Kortenberg

• Lijn 28: Mechelen-Hofstade-Perk-Vilvoorde

• Lijn 292: Perk-Kampenhout-Haacht

• Lijn 293: Perk-Kampenhout-Tildonk

Please check www.delijn.be for the timetables.

Several parking areas will be available. Before entering Perk, you will need to access a protected parking area on your right-hand side; simply follow the parking signs. The parking entrance is situated at the junction of the Tervuursesteenweg and Kampenhoutsesteenweg in Perk.

Please note that a parking ticket is required! You can purchase your ticket online for a discounted price or pay on-site using your card (we do not accept cash).

Online prices:

• Single day: €26.50

• Weekend: €36.50

On-site prices:

• Single day: €30.00

• Weekend: €40.00

Additionally, visitors who do not carpool (with fewer than three people per vehicle) will incur an extra fee of €5.

Alternatively, parking is available at Vilvoorde station for €6. From there, you can take the free shuttle bus to the festival.

Coming from Antwerp:
Take the E19 towards Brussels
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Brussels:
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Then, follow the signs to Paradise City.

Coming from E/W-Flanders:
Take the E40 towards Brussels and take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Charleroi:
Take the E420 towards Bruxelles/Zaventem
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Limburg:
Take the E314 towards Brussels/Leuven/Antwerp/Genk
Passed Leuven take the E40 in the direction of Brussels.
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Liège:
Take the E40 towards Brussels
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Yes, you can! Thanks to our collaboration with Slinger, travelling to Paradise City is now even easier and more sustainable. The widget at the bottom right of our mobility page allows you to search for and book an empty car seat within 2 minutes. This is how we make the Paradise City experience more social and more sustainable.

Yes. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. This is the pin for the K&R location on Google Maps, but rest assured, we will have plenty of signage to point you in the right direction.

Visitors coming by taxi or ride-sharing services are advised to share their rides with as many other visitors as possible.

Taxi travellers can use the same destination address as the Kiss & Ride. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Find the exact QR code on our transport page.

Before and after the festival hours, taxis will be waiting outside to bring you home safely. Please consider sharing your ride home with others. You can split the bill and help us limit our carbon footprint.

The taxi companies do not work directly for Paradise City. Please double-check the prices before entering the vehicle to avoid any surprises.

Here’s a list of taxi companies active in the area:

- Taxi 4 U: 0488 90 55 33
- Taxi Vilvorde: 02 759 65 77
- TAXI AM. 24H: 0472 03 68
- Taxi Houtem: 0472 03 68 02

We provide a campsite next to the festival grounds and Ribaucourt Castle. Please visit our camping page for all your answers.

To access our Sweet Harmony campsite, you must have a valid camping wristband. You will receive your wristband at the campsite entrance. Don’t forget to bring your ID! No ID = no entry! One ticket is valid for one entrance per person.

The Sweet Harmony campsite has officially sold out, and tickets for our 2025 edition are not available anymore.

On our campsite, you can take a hot shower and use the toilets. This year, we will increase the number of showers and toilets available per visitor for extra comfort! Our breakfast buffet is available to every camper on Saturday and Sunday from 08:00 to 11:30 and on Monday from 08:00 to 10:30. The sooner you get your breakfast, the shorter the line! There will also be a lot of extra morning activities. Visit the camping page for more info.

Our camping crew will be at your disposal to answer all your questions and needs (hospitality team).

Check-in: continuously from Friday June 27, starting at 11 AM. Check-out: Monday, June 30, before 11 AM.

Personal items, such as wallets, keys, and bank cards, will be dropped off at the police station located at Gemeentehuisstraat 14, 1910 Kampenhout.

Other lost items can be picked up at our offices in Brussels. For more information, please contact us at info@paradisecity.be.

Yes. You can load credits onto your wristband anywhere. With these tokens, you can pay both at the campsite and at the festival.

Whenever you want! Showers with hot water will be available 24/7. We also offer a large, open shower (with cold water) for those who prefer not to wait in line. Please keep in mind that you will need underwear or swimwear (no nudity, please).

No. Showers are free of charge for our campers.

Yes. There is a free breakfast buffet every morning (on Saturday and Sunday from 08:00 until 11:30 and on Monday from 08:00 until 10:30).

After the festival hours, you can buy late-night snacks at the camping bars.

There are doctors and pharmacies close by - some are no more than a few minutes walk from the campsite.

• Pharmacy: De Ribaucourtplein 2, 1820 Perk

• Pharmacy: Haachtsesteenweg 21, 1820 Steenokkerzeel

• Doctor: Bart Van Essche: Tervuursesteenweg 234, 1820 Steenokkerzeel

• Doctor: Jacques De Taeye: Tervuursesteenweg 223, 1820 Perk.

No, you can’t - and they’re not available on the festival site either. But smoking is allowed if you throw away cigarette butts in trash cans or portable ashtrays.

Yes, you will find them in the shower area and on the power benches in the food zone. There will also be smartphone charging stations on the festival site.

Unfortunately, there will be no wifi on the campsite but we will provide extra 4G coverage.

There will be lockers available on both the campsite and the festival site. PRO TIP: Take a picture of the code with your mobile phone so you don't forget it.

Unfortunately not. There will be camping bars, free breakfast buffets and even late night snacks - but no camping grocery store.

Yes, there will be an animation program, including morning workouts, yoga and more. The exact hours will be communicated before the festival on the camping page.

Silence is golden - at least at night, it is. We have a camping bar where you can wind down until 3:00 AM every night, but please keep things calm between 1:00 and 8:00 AM. No music, shouting, or late-night ragers. If you really wanna continue the party, we kindly redirect you to the handful of cafés in the Perk village centre (just a 5-minute walk), which will keep the music going (and the drinks flowing) until the wee hours. At the campsite, small speakers (max 25cm x 25cm) are fine, but anything bigger is a no-go. Save the big beats for the festival grounds.

Yes, you can find a drinking water fountain near every toilet zone, both at the campgrounds and at the festival site.

A first aid station is permanently located on-site, clearly marked on the festival terrain and map.

We also have a Healing Zone near the festival entrance. This area is designated for individuals who have experienced harassment of any kind and require a break. Please do not come and take a look if that's not the case. We have a dedicated team of trained and approachable volunteers (called the Angels of Paradise) who are walking around the site in recognisable pink vests. If you are experiencing harassment (or if you witness someone else doing it), please approach these volunteers.

Please be aware that these individuals and our first aid workers are responsible for your safety and the safety of others, so it’s highly recommended that you follow their instructions carefully.

Additionally, a trained security team is also permanently present on and around the festival.

Keep an eye out for each other and act if you see others dealing with harassment of any kind. Our Angels of Paradise are easily identifiable by their distinctive pink vests. Please approach them if you have any issues or are feeling unwell. These volunteers do not judge - they are well-trained to handle a wide range of situations, and they will listen to any concerns you may have. If needed, our Angels of Paradise will take you to the Healing Zone, where you can escape the rowdiness and catch your breath.

Please visit our Citizenship page to learn more about our policies and code of conduct.

Even if we limit the decibels, think about your ears. If you want to use earplugs specifically designed for listening to music at concerts and festivals, our partner BLOX has what you need. Its BLOX Music model features a specially designed acoustic filter that allows you to enjoy authentic sound while protecting your hearing. It will be available for sale at the EARPLUGS shop. For the more discerning among you, take advantage of a 10% discount on the BLOX e-shop with the promotional code PC25TOTHEMAX. Valid on the entire range until June 22. Go to www.bloxearplugs.com.

Free foam earplugs will also be available at the Info Point. We count on you to throw them in the bin and not on the floor. Also, BLOX will have a collection point at the Info Point for used foam earplugs so that they can be recycled and made into components for street furniture (benches, tables, etc.).

Of course, but only if it’s legal medication. In case of medicines that might be considered sketchy, please bring prescriptions or doctor's notes to avoid confusion at the security check.

Paradise City Festival holds a zero-tolerance drug policy.

Paradise City and its partners want to make the drug phenomenon discussable and manageable, limit its risks, and send a signal that this is an important issue for all of us. Please visit our drug policy page for more information.

Bringing your own alcohol is also not permitted; there are plenty of bars on-site and within the campsite.

Please send an email to info@paradisecity.be - this is the quickest way to receive a response. You can also send us a message on our social media accounts. Only if you must, you can call this phone number during office hours (0479790253), but please keep in mind that we are a small team and will be extremely busy during festival days.