Your practical questions about Paradise City, answered.

Paradise City 2024 takes place on

• Friday June 28 2024 (12:00-01:00)

• Saturday June 29 2024 (12:00-01:00)

• Sunday June 30 2024 (12:00-23:00)

Yes, of course, there will be food trucks selling delicious vegetarian dishes. You can also buy drinks at the various different bars.

We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy. There are risks of getting stuck if it rains because the ground is not paved. For more information, please contact us at info@paradisecity.be.

Yes, near the festival's entrance. We provide lockers to keep your stuff safe. Keep in mind these will cost you €7 for a small one and €9 for a large one.

Unfortunately, there will be no wifi at the festival, but we will provide extra 4G coverage.

You can't. We are a cashless festival.

Yes, you will find our power benches in various locations across the festival. These may cost a small fee to use.

Yes, we do. Please check our Get Involved page for more information.

Bad temper - seriously. Paradise City is about gathering happy people, so mutual respect and respect for the environment are essential to being a good Citizen.

We have a zero-tolerance policy towards violence and intimidating behaviour, discrimination and sexual intimidation. Weapons, knives, glass, spray cans, regular cans, fireworks and umbrellas are not permitted.

Our festival grounds are located on the beautiful castle grounds, so please be responsible and throw your garbage in the trash cans. Any behaviour that damages the natural domain will not be tolerated (this includes urinating outside the toilet areas).

We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival. And don’t get too wasted! Visitors who are too drunk will be removed from the premises. Stealing or destroying properties of Paradise City or other parties is strictly forbidden! Visitors enter the festival grounds at their own risk.

The organization is not responsible for any damage, both physically and mentally. Always follow the guidelines of the site stewards, security and emergency services.

The festival manager always has the last word in a discussion. Use common sense and do not put others in danger.

Lost items can be found at the info point during the festival. After the festival, they can be found at the police station at KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00 and 19:00.

Yes, but only multi-use plastics (including drinking bottles) are permitted, provided they're empty. You can fill your empty water bottles at the drinking fountains on-site.

Paradise City Festival holds a zero-tolerance drug policy. The security and local authorities WILL do thorough searches at the entrance. Getting caught with drugs on-site may result in having your bracelet cut and legal consequences.

Bringing your own alcohol is also not permitted - there are plenty of bars on-site and on the campsite.

Yes, you can. But please enjoy the festival with your senses, not through a lens or a phone display.

Please know that by entering the festival, you automatically agree to and accept the terms of use of all video filming and photo image registrations and agree to allow Paradise City and her media partners to use these images. You will then find photos of the events on our Facebook page and Instagram account.

If you have press inquiries, please send an email to ann@lab2.be (Subject: Paradise City Festival).

Ticket sales have started and you can get yours via our ticket shop. We are currently in the final ticket waves, so some tickets may have sold out already and will not be available anymore.

You can buy tickets for other people too. Just be aware that there is a limit of 10 tickets per order.

Please check your spam! This can happen sometimes.

Only after a double (and triple) check can you ask to resend your tickets via this link.

Everybody is welcome at Paradise City Festival, and kids under 12 can even enter free of charge. However, all kids under 18 must be accompanied by their parents or legal guardians. Alcohol will only be sold to people over 18.

Please keep in mind that Paradise City is a festival for adults, not kids. For the younger ones, please provide noise protection. Free earplugs are available at the festival.

If you want to sell your ticket, we kindly redirect you to our Ticketswap page. Please do not post on our social media platforms—we will delete all those comments, as they can be confused for scam tactics.

At the festival entrance, we will scan and link your ticket to your wristband. Once this is activated, you can check in (and check out) during your stay by scanning your wristband.

To charge your wristband with credits, you can scan the QR code on your wristband with your Payconiq by Bancontact app or you can use one of our many top-up desks where we accept cards.

When you want to have a drink or buy some food, you just have to scan your wristband. It’s as simple as that! Your available balance will be displayed after every purchase. If you're not sure how many credits you have, just ask the bartender. Note that we use reusable cups and that they have a recoverable deposit of €1,50.

This year, we have two wristband charging options for you:

• Top-up desks: spread across the festival grounds, where you can pay with your debit or credit card.

• Your banking app: if your banking app is linked to Payconiq by Bancontact, you can directly top up your wristband. Just scan the QR code in the app.

After every order you place, your leftover credits will be shown on the device at the bar. If you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.

If you still have some money left on your wristband after the festival, you can simply request between July 3 (08:00) and July 17 (23:59).

To request a refund, please scan the QR code on the back of the chip of your bracelet/card and follow the steps.

Note: if you would like to get a refund, please be aware that Anykrowd charges a small service fee of 0,25€.

If you have more credits left for cups warranty than euros topped up on your bracelet, that amount is non refundable.

There is no limit! But for your own safety, the maximum amount you can recharge at once is €450.

No, we do not accept any cash anywhere.

Yes! You can charge your wristband at the info booth at the campsite entrance.

If you leave Paradise City and want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, et voila.

It is your responsibility to check yourself out! Failing to do so may cause problems when checking back in the same day. Once you are ready to go to bed, you can exit the festival without checking yourself. We will reset all access control, and you can scan your wristband the next day, if you bought a ticket, of course!

Please head over to our transport and mobility page for all your answers.

We have night trains from Vilvoorde train station, thanks to our partnership with NMBS/SNCB. You can book your seat home after the festival with a night train ticket. That same ticket allows you to travel to the festival by train from any train station in Belgium. We will deploy free shuttle buses between the Vilvoorde train station and the festival site every 15 minutes.

Night train departures for 2024 include Brussels, Mechelen, Antwerp, Leuven, and Hasselt (and stops in between). Our mobility page has more information about night train tickets and a full schedule.

Yes, free electric shuttles will run continuously (at least every 15-30 minutes) between the Vilvoorde station and the festival site from Friday to Monday. These are the times of the last shuttles from Paradise City to Vilvoorde Station:

• Friday: 02:15

• Saturday: 02:15

• Sunday: 00:15

Catching a night train? These trains will depart from Vilvoorde Station on Friday and Saturday at 02:10 sharp, so make sure that you leave in time to catch your train!

On Monday, the last shuttle leaves the festival at 12:00.

The following buses run from and to Perk:

• 225: Kortenberg - Vilvoorde

• 280: Mechelen - Vilvoorde

• 681: Mechelen - Bonheiden - Perk - Zaventem

• 682: Mechelen - Zemst - Perk - Zaventem

Please check the www.delijn.be for the timetables.Please check the www.delijn.be for the timetables.

Several parking areas will be available. Before entering Perk, you will have to access a protected parking area on your right-hand side - just follow the parking signs. The parking entrance is situated at the junction of the Tervuursesteenweg and Kampenhoutsesteenweg in Perk.

Keep in mind you need a parking ticket! You can either buy the parking ticket cheaper online or pay on-site with your card (please remember that we don't accept cash). It will cost you €20 for a single day or €30 for more than one day. Visitors who don't carpool (less than three people per vehicle) pay an extra fee of €5.

Alternatively, parking is available at Vilvoorde station for €6. From there, you can take the free shuttle bus to the festival.

Coming from Antwerp:
Take the E19 towards Brussels
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Brussels:
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Then, follow the signs to Paradise City.

Coming from E/W-Flanders:
Take the E40 towards Brussels and take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Charleroi:
Take the E420 towards Bruxelles/Zaventem
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Limburg:
Take the E314 towards Brussels/Leuven/Antwerp/Genk
Passed Leuven take the E40 in the direction of Brussels.
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Liège:
Take the E40 towards Brussels
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Yes, you can! Thanks to our collaboration with Slinger, travelling to Paradise City is now even easier and more sustainable. The widget at the bottom right of our mobility page allows you to search for and book an empty car seat within 2 minutes. This is how we make the Paradise City experience more social and more sustainable.

Yes. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Find the exact QR code on our transport page.

Visitors coming by taxi or ride-sharing services are advised to share their rides with as many other visitors as possible.

Taxi travellers can use the same destination address as the Kiss & Ride. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Find the exact QR code on our transport page.

Before and after the festival hours, taxis will be waiting outside to bring you home safely. Please consider sharing your ride home with others. You can split the bill and help us limit our carbon footprint.

The taxi companies do not work directly for Paradise City. Please double-check the prices when you enter the vehicle to avoid surprises.

Here’s a list of taxi companies active in the area:

- Taxi 4 U: 0488 90 55 33
- Taxi Vilvorde: 02 759 65 77
- TAXI AM. 24H.: 0472 03 68
- Taxi Houtem: 0472 03 68 02

We provide a campsite next to the festival grounds and Ribaucourt Castle. Please visit our camping page for all your answers.

To access our Sweet Harmony campsite, you must have a valid camping wristband. You will receive your wristband at the campsite entrance. Don’t forget to bring your ID! No ID = no entry! One ticket is valid for one entrance per person.

The Sweet Harmony campsite has officially sold out, and tickets for our 2024 edition are not available anymore.

On our campsite, you can take a hot shower and use the toilets. You will also find what you need to do your dishes and recycle your waste! This year, we will increase the number of showers and toilets available per visitor for extra comfort! Our breakfast buffet is freely available for every camper on Saturday and Sunday from 08.00h until 11.30h and on Monday from 08.00h until 10.30h. The sooner you get your breakfast, the shorter the line!

Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk).

Check-in: continuously from Friday June 28, starting at 11 AM. Check-out: Monday, July 1, before 11 AM.

Lost items can be found at the info point during the festival. After the festival, they can be found at the police station at KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00 and 19:00.

Yes. You can load credits onto your wristband anywhere. With these tokens, you can pay both at the campsite and at the festival.

Drinking fountains with free water are available at the festival and camping sites.

Whenever you want! Showers will be available 24/7.

No. Showers are free of charge for our campers.

Yes. There is a free breakfast buffet every morning (on Saturday and Sunday from 08.00h until 11.30h and on Monday from 08.00h until 10.30h).

After the festival hours, you can buy late-night snacks at the camping bars.

There are doctors and pharmacies close by - some are no more than a few minutes walk from the campsite.

• Pharmacy: De Ribaucourtplein 2, 1820 Perk

• Pharmacy: Haachtsesteenweg 21, 1820 Steenokkerzeel

• Doctor: Bart Van Essche: Tervuursesteenweg 234, 1820 Steenokkerzeel

• Doctor: Jacques De Taeye: Tervuursesteenweg 223, 1820 Perk.

No, you can’t - and they’re not available on the festival site either. But smoking is allowed if you throw away cigarette butts in trash cans or portable ashtrays.

Yes, you will find them in the shower area and on the power benches in the food zone. There will also be smartphone charging stations on the festival site.

Unfortunately, there will be no wifi on the campsite but we will provide extra 4G coverage.

There will be lockers on the campsite, as well as the festival site. PRO TIP: take a picture of the code with your mobile phone so you don't forget it.

Unfortunately not. There will be camping bars, free breakfast buffets and even late night snacks - but no camping grocery store.

Policemen patrol the campsite and festival site at all times. They are part of Police KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00 and 19:00. If needed, you can also report to the police in your own place of residence.

Yes, there will be an animation program, including morning workouts, yoga, podcasts, and ambient DJ sets. The exact hours will be communicated before the festival on the camping page.

No, you can't. Creating a nuisance at the campsite for other people may result in confiscation.

There is a first aid station permanently present on-site, clearly marked on the festival terrain and map.

We also have a Healing Zone near the festival entrance. This area is designated for people who have encountered harassment of any kind and who need a break. Please do not come and take a look if that's not the case. We have a dedicated team of trained and approachable volunteers (called the Angels of Paradise) who are walking around the site in recognizable pink vests. If you deal with harassment (or if you see someone does), please approach these volunteers.

Please be aware that these people and our first aid workers are responsible for your and others' safety, so it’s highly recommended that you follow their instructions carefully.

Additionally, a trained security team is also permanently present on and around the festival.

Keep an eye out for each other and act if you see others deal with harassment of any kind. Our Angels of Paradise are easy to spot with their pink vests. Please approach them if you have any kind of issue or if you're feeling unwell. These volunteers are well-trained to deal with these situations and they will listen to any problem you may have. If needed, our Angels of Paradise will take you to the Healing Zone, where you can escape the rowdiness and catch your breath.

Please have a look at our Citizenship page to learn more about our policies and code of conduct.

Even if we limit the decibels, think about your ears. If you want to use earplugs specifically designed for listening to music at concerts and festivals, our partner BLOX has what you need. Its BLOX Music model has a specially designed acoustic filter to enjoy authentic sound while protecting your hearing. It will be available for sale at the Merchandising stand. For the more discerning among you, take advantage of a 15% discount on the BLOX e-shop with the promotional code ENJOYPC24. Valid on the entire range until 23 June 2024. Go to www.bloxearplugs.com.

Free foam earplugs will also be available at the Info stand. We count on you to throw them in the bin and not on the floor. New this year: BLOX will have a collection point at the Info stand for used foam earplugs, so that they can be recycled and made into components for street furniture (bench, table, etc.).

Of course, but only if it’s legal medication. In case of medicines that might be considered sketchy, please bring prescriptions or doctor's notes to avoid confusion at the security check.

Nope! Paradise City Festival holds a zero-tolerance drug policy. The security and local authorities WILL do thorough searches at the entrance. Getting caught with drugs on-site may result in having your bracelet cut and legal consequences.

Bringing your own alcohol is also not permitted - there are plenty of bars on-site and on the campsite.