Looking for info about the festival, tickets, access? You're at the right place!
Dates for 2021 are 25, 26 & 27th of June.
All tickets purchased will automatically be valid for next year, you don’t need to do anything, just keep your tickets in your mailbox.
If you want to come next year but you are not sure which day or if you want to switch to the full journey, you can now request a voucher here: https://consumer.paylogic.nl/request-order-access/ That voucher will have the same value as your ticket and you’ll be able to use it in our ticket shop on all the products and for all the merchandising we’ll release soon.
The interface is now ready and you can request your voucher here: https://consumer.paylogic.nl/request-order-access/
No worries, you can choose the voucher option per ticket.
We know many of your will also be financially affected by this crisis. But if you have the means to support our project and donate to Paradise City that would be highly appreciated. The reality is that our organisation will be in a severe financial turmoil, all our income will evaporate and already many costs for organising the 2020 edition have been made. Also there is no insurance to cover this pandemic. Those donations will be exclusively used for green initiatives at the festival in 2021. As a token of appreciation, we will list all our supporters on our Hall of Fame that will be visible at the entrance of Paradise City 2021. The option to donate is featured in the voucher system: https://consumer.paylogic.nl/request-order-access/
This is not necessary at the moment. We will keep you updated about this later on.
Tickets purchased via Ticketswap also remain valid for next year.
If you won a ticket through our channels no worries, you will get a free ticket for next year’s edition. If you won a ticket through another channel, please contact them directly.
Of course the accommodations you purchased will be valid for next year, you don’t need to do anything about it. If you’re not sure you’ll need the same accommodation next year you can request a voucher and use it to shop on our webshop next year! You can access the system to request your voucher here: https://consumer.paylogic.nl/request-order-access/
First of all, we want to thank you for your enthusiasm so far! We’re still working on a solution together with Verve but your points will be valid for next year’s program, prices and rewards will keep the same value. More info will be shared on the right channels, keep an eye on the Facebook group!
The voucher you request has the same value as your previous order, that means the price of the ticket, the service costs and the transaction costs. You can use that voucher to choose products in our webshop for Paradise City 2021 or 2022 and for all the merchandising we’ll release soon. For example, you can ask a voucher for your Saturday ticket and use it to buy a weekend ticket. You’ll have to add the difference in value of course.
This voucher will only be valid for Paradise City 2021 and Paradise City 2022. Of course, the voucher is only valid for tickets that are not sold out so don’t hesitate to use it as soon as possible to avoid disappointment.
When requested you’ll receive a unique code by email that you’ll be able to enter in our webshop when ticket sale starts.
That’s too bad but we understand. You can always sell your ticket to a friend or on Ticketswap. That way you’re helping us ensure Paradise City will exist next year. You bought the ticket at green card or early bird value, so it should be fairly easy to sell your ticket on Ticketswap. If you really need your money back please contact us at firstname.lastname@example.org before the 8th of June 2020 (also possible per ticket)
It will be announced in the coming weeks!
People with wheelchairs get free access to the comfort area. There’s a disability parking close to the entrance of the festival. You will be allowed to park there after showing your personal parking card. Further, there will be dedicated toilets on site.
We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy (grass, etc).
There are risks of getting stuck if it rains, because the ground is not hard.
For more information, please contact us on email@example.com
Yes, at the entrance. We provide lockers to keep your stuff safe, for €7-10 per day!
If you’re a loyal citizen and you came already to one of the previous editions of Paradise City festival, you received a Green card. A Green Card is a leaflet with a code inside. This code gives you a reduction on your ticket. Inside, there are also other surprises!
You only receive a Green Card if you already came to one of the previous editions of Paradise City Festival. After buying a ticket, you’ll be registered in our database and from then on you’ll receive your personal Green Card each year.
You can use your Green Card code until Wednesday 22th of April at 23:59.
Be sure you copy the code without any space before or after the code. Be aware to not confuse a 0 (figure) and O (letter). If you return to a previous page after entering your code, an error message can appear. No worries, after 30 minutes your code will work again!
Early bird tickets are available until Wednesday 22th of April at 23:59. After that time, the ticket price will be the final price, so no more reduction.
A Green Card gives you a reduction because you already came to a previous edition of the festival. An Early Bird ticket also gives you a reduction but only because you buy it earlier.
More info soon on our Transport page.
It goes without saying that we recommend you to use your bike or public transport to get to the festival. The bike racks will be lit at night.
Go to http://fietsnet.be and follow the junctions to our festival, from your location. Our festival is located in Perk, right next to junction 56.
Whilst on the road you don’t have to worry about anything but to follow the signs on your chosen route to the festival.
NEW! In order for you to reach the festival easily and in a more sustainable way, Paradise City and NMBS/SNCB have joined forces and will offer discounted train tickets. There will also be extra night trains.
This year we're working with our partner Brussels Airport who will provide electric shuttle busses that will bring you from the Vilvoorde train station to our doors. The return shuttles will bring you to Vilvoorde train station & Brussels Airport train station.
Here’s a link to our ticketshop: www.paradisecity.be/tickets
Yes of course… if you don’t go. The ticket doesn’t have to be registered in your name or match your identification. There is only one rule: one ticket = one person. Note that your Wristband is not transferable (don’t think you can share it with your BF).If you want to sell your ticket to a friend, no problem.
You can buy tickets for someone else. Note that there is a limit of 10 tickets per order.
No sorry, you can’t. The best thing to do is to sell your ticket on Ticketswap and to buy a new one. You can check here : https://fr.ticketswap.be/event/paradise-city-festival-2020/a0d62a69-fb4d-45b0-8ebd-211bb73c08a5
You can insert the e-mail address you’ve used to buy your tickets in the following link to receive your tickets again : https://consumer.paylogic.nl/tickets/
Yes, you’ll be able to buy ticket at the entrance if Paradise City is not sold out. Saturday was sold out last year, so we recommend buying your ticket upfront. Also, tickets will be 10euro more expensive at the door. Just so you know.
Your ticket is not valid for our nightprogram in C12. You have to buy a seperate ticket for it in our shop. Please present yourself at the entrance with your festival bracelet otherwise you'll have to pay an extra 5€.
Your ticket can only be refunded if you took the cancellation insurance, otherwise it’s not possible. The best thing to do is sell your ticket on Ticketswap.
Nope! Everybody’s welcome at Paradise City Festival and kids below 12 years even enter free of charge. However, all kids below 18 have to be accompanied by their parents.
Alcohol will only be sold to people over 18!
Please mind their ears and provide protection for the younger once. We have free earplugs available at the festival.
Although Paradise City is free for kids under 12, please be aware that the festival has been conceived for adults. And activities for children are limited.
At the entrance of Paradise City, we will scan and link your ticket to your wristband. Once it is activated you can check in and check out at the festival during your stay by scanning your wristband with one of our Staff members.
To charge your wristband with credit you can use one of our many cash desks, special unmanned Cashless Top-ups, or you can even charge your wristband with our Paradise City APP (which you’ll be able to download on the Apple Store and Play Store soon).
When you want to have a cool drink, or buy some food at one of our delicious food trucks, you just have to scan your wristband at one of our bars/food trucks, it’s as simple as that! Note that we use reusable cups and that they have a recoverable deposit.
This year we have 3 magnificent charging options for you:
After every order you place at a bar, your left over credits will be shown on the device. If for some reason you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.
If you still have some money left on your wristband after the festival, you can simply ask for a refund on our website after the festival. More information on how and where to get your refund will be given after the festival.
New this year is that you will also be able to donate your credits that are left on your wristband to a good cause.
Note: If you would like to get a refund, please be aware that there will be a small service fee charged.
No but for your own safety the maximum amount you can recharge at once is 450 euros.
Yes you can!
Every time you leave Paradise City and you want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, and the trick is done.
It is your responsibility to check yourself out! Failing to do so may give you problems when checking back in the same day.
Once you are ready to go to sleep, at the end of a beautiful day full of partying, you can exit the festival without checking yourself – we will reset all access control and you can scan your wristband the next day, if you bought a ticket of course… 😉
There is a first aid station permanently present on site, clearly marked on the festival terrain and map. Please be aware that these people stand in for your safety and the safety of your loved ones, so it’s highly recommended to follow their instructions carefully.
The Security team is also available on and around the festival.
Even if we limit the decibels, think about your ears. Earplugs are available for free at the information booth. We count on you to throw them in the bin and not on the floor as they take forever to degrade. If you are looking for reusable earplugs specially designed for listening to live music, then BLOX has what you are looking for. You can find earplugs with acoustic filters via their mobile team walking around the scenes. Enjoy a crystal-clear sound while protecting your ears. More info on www.blox.info
Of course, if it’s legal medication.
Nope! Paradise City Festival holds a zero-tolerance drug policy on site. Same for your own alcohol: bars will be plentiful on site and at the camping.
No, drugs are not allowed on the festival ground. Police will do searches at the entrance.
We provide a campsite next to the festival grounds on the domain of Ribaucourt.
As you may know, every year a lot of stuff is left behind on festival campsites after a festival is finished. This includes bottles and glasses, but also tents! To be more specific: 1 in 4 people leave their tent behind on the various campsites worldwide! People feel hungover and tired, and don’t feel like folding up their tent. As you can imagine this causes a lot of waste and it is not all too good for the environment… after only a single use all these tents will go to the garbage dump!
No worries, we’ve got you covered: meet our circular camping where each camper has the opportunity to rent recycled camping gear! How cool is that?
To access the campsite, you must be in possession of a valid camping wristband. You will receive your wristband at the campsite cash register.
More info on our Camping page!
Only on Holiday tickets. Not on Day and Weekend tickets. If you forgot to order your camping ticket, a camping upgrade is available.
On our campsite you can take a hot shower and use toilets. You will also find what you need to do your dishes and recycle your waste!
Hungry after a day of partying? Breakfast will be available on the camping site.
Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk), and the security will also look after you.
Check-in: Continuously from Friday June 26th, starting at 14.00h. Check-out: Monday, June 29th, before 12h00.
Yes there will be lockers on the campsite.
The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.
There is a small shop on site where you can buy cigarettes from a selection of brands. You can smoke on site, and we will give away free pocket ashtrays! So PLEASE, PLEASE, place your cigarette butts inside!
One thing is forbidden: smoking in our tents!
Yes you can. But please enjoy the festival with your senses and not through a lens or a phone display.
If you are accompanied by a guide dog for your disability, you may bring animals.
Bad temper. Seriously, Paradise City is about gathering happy and optimistic people, so mutual respect and respect for the environment is essential to be a good Citizen. We have zero tolerance on violence and intimidating behaviour, discrimination and sexual intimidation.
Weapons, knife, glass, spray cans, cans, fireworks and umbrellas are not permitted. We are in a magnificent park, please be responsible and throw your garbage in the trash cans. And we expect each Citizen to treat it with respect. Any behaviour that can damage the domain will not be tolerated.
Drugs. We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival.
Don’t get too wasted! Visitors, who are too drunk, will be removed of the premises.
Stealing or destroying properties of Paradise City or of other parties is strictly forbidden!
Visitors enter the festival ground at their own risk. The organisation is not responsible for any kind of damage, both physically and mentally.
Always follow the guidelines of the site stewards, security and emergency services. In cases of discussion, the festival manager always has the last word. Use your common sense and do not bring others in danger.
Yes, on the Apple Store and Play Store (Android) soon.
The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.
Yes we do!
Do you want to be part of the Paradise City community and to help and build our cozy little festival? Without our 650 volunteers Paradise City would not exist. It is together that we create this unique and sustainable party on the grounds of the castle of Ribaucourt.
If this sounds like something for you, sing-up here: https://www.eventication.com/events/paradise-city-2020
You’re in for a memorable experience.