Practical - FAQ

Looking for info about the festival, tickets, access? You’re at the right place!

Festival Info

    WHAT ARE THE FESTIVAL OPENING HOURS?

    • You can check-in on Friday from 14.00h and check-out until 01.00h.
    • The festival starts Saturday at 12.00h until 01.00h and Sunday at 12.00h till 23.00h.
    • The after party on Sunday will take place at 23.00h till 06.00h.
    • The camping opens on Friday at 14.00h till Monday morning at 11.00h.

    WHERE CAN I FIND THE LINE-UP?

    Right here : https://paradisecity.be/timetable/friday

    IS THE FESTIVAL WHEELCHAIR FRIENDLY?

    People with wheelchairs get free access to the comfort area. There’s a disability parking close to the entrance of the festival. You will be allowed to park there after showing your personal parking card. Further, there will be dedicated toilets on site.

    We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy (grass, etc).

    There are risks of getting stuck (risk of entanglement?) if it rains, because the ground is not hard.

    For more information, please contact us on info@paradisecity.be

    ARE THERE LOCKERS PROVIDED AT THE FESTIVAL?

    Yes, at the entrance. We provide lockers to keep your stuff safe, for €7-10 per day!

TRANSPORT

    HOW DO I GET TO PARADISE CITY?

    Please check our page transport for this matter : https://paradisecity.be/transport

    It goes without saying that we recommend you to use your bike or public transport to get to the festival. The bike racks will be lit at night.

    Go to http://fietsnet.be and follow the junctions to our festival, from your location. Our festival is located in Perk, right next to junction 56.

    Whilst on the road you don’t have to worry about anything but to follow the signs on your chosen route to the festival.

    BUSES

    There will be buses coming from different cities in Belgium, here are the schedules for the weekend. Please make sure you are present at least 15 minutes before departure.

    You need to buy a ticket for these busses: https://shop.paylogic.com/122150/17501/add-ons

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    SHUTTLES FROM A TRAIN STATION

    This year we’re working with our partner Brussels Airport who will provide electric shuttle busses that will bring you from the Vilvoorde train station to our doors. The return shuttles will bring you to Vilvoorde train station & Brussels Airport train station.

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Tickets

    WHERE CAN I BUY TICKETS?

    Here’s a link to our ticketshop: www.paradisecity.be/tickets

    CAN I SHARE MY TICKET WITH A FRIEND?

    Yes of course… if you don’t go. The ticket doesn’t have to be registered in your name or match your identification. There is only one rule: one ticket = one person.

    Note that your Wristband is not transferable (don’t think you can share it with your BF).

    If you want to sell your ticket to a friend, no problem.

    HOW MANY TICKETS CAN I ORDER?

    You can buy tickets for someone else. Note that there is a limit of 10 tickets per order.

    IS THERE A TICKET OFFICE AT THE FESTIVAL?

    Yes, you’ll be able to buy ticket at the entrance if Paradise City is not sold out. Last year Saturday was sold out, so we recommend buying your ticket upfront. Also, tickets will be 10euro more expensive at the door. Just so you know.

    DOES MY TICKET TAKE ME TO THE AFTERPARTY?

    You can buy your tickets for the afterparty for Sunday. Also many unofficial afterparties are happening in Perk on Friday and Saturday.

    IS THERE A MINIMUM AGE?

    Nope! Everybody’s welcome at Paradise City Festival and kids below 12 years even enter free of charge. However, all kids below 18 have to be accompanied by their parents.

    Alcohol will only be sold to people over 18!

    Please mind their ears and provide protection for the younger once. We have free earplugs available at the festival.

    Although Paradise City is free for kids under 12, please be aware that the festival has been conceived for adults. And activities for children are limited.

Money, Cashless Festival

    ELECTRONIC PAYMENTS WITH WRISTBAND? WHY ELECTRONIC PAYMENT? HOW DOES IT WORK?

    At the entrance of Paradise City, we will scan and link your ticket to your wristband. Once it is activated you can check in and check out at the festival during your stay by scanning your wristband with one of our Staff members.

    To charge your wristband with credit you can use one of our many cash desks, special unmanned Cashless Top-ups, or you can even charge your wristband with our Paradise City APP (which you’ll be able to download on the Apple Store and Play Store soon).

    When you want to have a cool drink, or buy some food at one of our delicious food trucks, you just have to scan your wristband at one of our bars/food trucks, it’s as simple as that! Note that we use reusable cups and that they have a recoverable deposit.

    HOW DO I CHARGE MY PARADISE CITY WRISTBAND DURING THE FESTIVAL?

    This year we have 3 magnificent charging options for you:

    1. You can go to one of our cash desks, which are spread across the festival ground. Here you can pay with cash or card.
    2. Use one of our unmanned cashless top-up machines (card only) where you can charge your wristband very quickly.
    3. Just as last year you can charge your wristband with our Paradise City app. Just login, create/link your account, add your payment method (Payconiq, VISA, etc) and you’re good to go. More information about the app can be found soon on our website and at the festival itself.

    ALL RIGHT, BUT HOW DO I KNOW HOW MANY CREDITS ARE LEFT ON MY WRISTBAND?

    After every order you place at a bar, your left over credits will be shown on the device. If for some reason you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.

    SO, CAN I RECOVER THE MONEY REMAINING ON THE WRISTBAND WHEN I LEAVE THE FESTIVAL?

    If you still have some money left on your wristband after the festival, you can simply ask for a refund on our website after the festival. More information on how and where to get your refund will be given after the festival.

    New this year is that you will also be able to donate your credits that are left on your wristband to a good cause.

    Note: If you would like to get a refund, please be aware that there will be a small service fee charged.

    IS THERE A LIMIT TO THE AMOUNT I CAN RECHARGE?

    No but for your own safety the maximum amount you can recharge at once is 450 euros.

    CAN I CHARGE MY WRISTBAND AT THE CAMPSITE?

    Yes you can!

    DO I NEED TO CHECK-OUT EVERY TIME I LEAVE THE FESTIVAL?

    Every time you leave Paradise City and you want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, and the trick is done.

    It is your responsibility to check yourself out! Failing to do so may give you problems when checking back in the same day.

    Once you are ready to go to sleep, at the end of a beautiful day full of partying, you can exit the festival without checking yourself – we will reset all access control and you can scan your wristband the next day, if you bought a ticket of course… 😉

Safety, Medical Help

    HOW ABOUT SECURITY AND FIRST AID ON AND AROUND THE FESTIVAL PREMISES?

    There is a first aid station permanently present on site, clearly marked on the festival terrain and map. Please be aware that these people stand in for your safety and the safety of your loved ones, so it’s highly recommended to follow their instructions carefully.

    The Security team is also available on and around the festival.

    ARE THERE EARPLUGS ON SITE?

    Even if we limit the decibels, think about your ears. Earplugs are available for free at the information booth. We count on you to throw them in the bin and not on the floor as they take forever to degrade. If you are looking for reusable earplugs specially designed for listening to live music, then BLOX has what you are looking for. You can find earplugs with acoustic filters via their mobile team walking around the scenes. Enjoy a crystal-clear sound while protecting your ears. More info on www.blox.info

    CAN I BRING MY MEDICATION?

    Of course, if it’s legal medication.

    SO, NO OTHER MEDICATIONS?

    Nope! Paradise City Festival holds a zero-tolerance drug policy on site. Same for your own alcohol: bars will be plentiful on site and at the camping.

    OK SO NO DRUGS ALLOWED?

    No, drugs are not allowed on the festival ground. Police will do searches at the entrance.

Camping

    WHERE TO STAY DURING THE FESTIVAL?

    We provide a campsite next to the festival grounds on the domain of Ribaucourt.

    Paradise City is the first festival offering a comfortable and super sustainable camping experience. You can rent a tent on our webshop.(https://shop.paylogic.com/124808/17501/accommodation)

    If you decide to bring your own, you’ll have to pay a warranty. At the end of the festival, you’ll get it back after we confirm that you left your camping place clean and tidy.

    As you may know, every year a lot of stuff is left behind on festival campsites after a festival is finished. This includes bottles and glasses, but also tents! To be more specific: 1 in 4 people leave their tent behind on the various campsites worldwide! People feel hungover and tired, and don’t feel like folding up their tent. As you can imagine this causes a lot of waste and it is not all too good for the environment… after only a single use all these tents will go to the garbage dump!

    No worries, we’ve got you covered: meet our circular camping where each camper has the opportunity to rent recycled camping gear! How cool is that?

    To access the campsite, you must be in possession of a valid camping wristband. You will receive your wristband at the campsite cash register.

    IS MY CAMPING TICKET INCLUDED IN MY FESTIVAL TICKET?

    Only on Holiday tickets. Not on Day and Weekend tickets. If you forgot to order your camping ticket, a camping upgrade is available.

    ARE THERE CAMPING FACILITIES INCLUDED?

    On our campsite you can take a hot shower and use toilets. You will also find what you need to do your dishes and recycle your waste!

    Hungry after a day of partying? Breakfast is available on the island at Brasserie 2050: on Saturday and Sunday from 08.00h till 12.00h and on Monday from 08.00h until 11.00h.

    Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk), and the security will also look after you.

    OPENING HOURS?

    Check-in: Continuously from Friday July 5th, starting at 14.00h. Check-out: Monday, July 8th, before 11h00.

    ARE THERE LOCKERS ON THE CAMPSITES?

    Yes there will be lockers on the campsite.

Others

    I'VE LOST MY BELONGINGS AT THE FESTIVAL, WHAT CAN I DO?

    The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.

    CAN I BUY CIGARETTES? CAN I SMOKE ON SITE?

    There is a small shop on site where you can buy cigarettes from a selection of brands. You can smoke on site, and we will give away free pocket ashtrays! So PLEASE, PLEASE, place your cigarette butts inside!

    One thing is forbidden: smoking in our tents!

    AND A CAMERA?

    Yes you can. But please enjoy the festival with your senses and not through a lens or a phone display.

    Please know that by entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images. You will then find photos of the events on our Facebook page and our Instagram account.

    CAN I ACCESS THE SITE WITH ANIMALS?

    If you are accompanied by a guide dog for your disability, you may bring animals.

    WHAT IS ABSOLUTELY FORBIDDEN AT THE FESTIVAL?

    Bad temper. Seriously, Paradise City is about gathering happy and optimistic people, so mutual respect and respect for the environment is essential to be a good Citizen. We have zero tolerance on violence and intimidating behaviour, discrimination and sexual intimidation.

    Weapons, knife, glass, spray cans, cans, fireworks and umbrellas are not permitted. We are in a magnificent park, please be responsible and throw your garbage in the trash cans. And we expect each Citizen to treat it with respect. Any behaviour that can damage the domain will not be tolerated.

    Drugs. We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival.

    Don’t get too wasted! Visitors, who are too drunk, will be removed of the premises.

    Stealing or destroying properties of Paradise City or of other parties is strictly forbidden!

    Visitors enter the festival ground at their own risk. The organisation is not responsible for any kind of damage, both physically and mentally.

    Always follow the guidelines of the site stewards, security and emergency services. In cases of discussion, the festival manager always has the last word. Use your common sense and do not bring others in danger.

Application

    CAN I DOWNLOAD AN OFFICIAL APP?

    Yes, on the Apple Store and Play Store (Android) soon.

Lost & Found

    I'VE LOST MY BELONGINGS AT THE FESTIVAL, WHAT CAN I DO?

    The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.

Volunteers & Jobs

    DO YOU HIRE VOLUNTEERS?

    Yes we do!

    Do you want to be part of the Paradise City community and to help and build our cozy little festival? Without our 650 volunteers Paradise City would not exist. It is together that we create this unique and sustainable party on the grounds of the castle of Ribaucourt.

    If this sounds like something for you, sing-up here: https://www.eventication.com/events/paradise-city-2019

    You’re in for a memorable experience.

Press Coverage

    HOW CAN I CONTACT YOU FOR PRESS-RELATED QUESTIONS?

    Send an email to ann@pravdapressroom.com and/or tom@pravdapressroom.com (Object: Paradise City Festival)

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