At the festival entrance, we will scan and link your ticket to your wristband. Once this is activated, you can check in (and check out) during your stay by scanning your wristband. In short, your wristband is like your wallet – don’t lose it! 

To charge your wristband with credit, you can use one of our many top-up desks or special cashless top-up machines. You can also charge your wristband with our Paradise City app (which you’ll download on the Apple Store and Play Store soon) or your bank application (on the condition it’s linked with Payconiq).

When you want to have a drink or buy some food, you just have to scan your wristband. It’s as simple as that! Your available balance will be displayed at the bar. If you’re not sure, just ask the bartender. Note that we use reusable cups and that they have a recoverable deposit.

This year, we have four wristband charging options for you:

1. Top-up desks: spread across the festival grounds, where you can pay with your debit or credit card.

2. Cashless top-up machines: where you can charge your wristband quickly, only with your debit or credit card.

3. The Paradise City App: download and create/link your account, add your payment method, and you’re good to go. Download our app via App Store or Play Store, just look for ‘Paradise City’.

4. Your banking app. If your banking app is linked to Payconiq, you can directly top up your wristband. Just scan the QR code in the app. Unfortunately, this feature is only available for our Belgian visitors.

After every order you place at a bar, your left over credits will be shown on the device. If you forgot how many credits you have left, just go to a bar or cash desk and ask one of our crew members.

Want to refund the remaining credits on your wristband while the festival is still going? Just head over to a top-up station and get your unspent amount back on your credit/debit card.

If you still have some money left on your wristband after the festival, you can simply ask for a refund on our website afterwards. Come back here between July 4 (12:00) and July 23 (23:59).

That said, you will also be able to donate the credits left on your wristband to River Cleanup, a non-profit organization dedicated to keeping Belgium’s waterways healthy and clean. If you don’t request a refund, your amount left will be transferred to River Cleanup automatically.

And no worries, there is no GPS tracking device placed in your wristband, so the Paradise City Big Brother crew won’t be able to track you down (although this is on our to-do list for our 2084 edition).

Note: if you would like to get a refund, please be aware that we will charge a small service fee. The exact amount is still unknown to us (it’s a Playpass fee), but it will be something like €0,5.

There’s no limit. But for your own safety, the maximum amount you can recharge at once is €300.

No, this year we do not accept any cash.

Yes you can! There will be a Paradise City top of desk located at the camping, so you are able to charge your wristband all day and all night during your stay.

Every time you leave Paradise City and you want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, et voila.

It is your responsibility to check yourself out! Failing to do so may give you problems when checking back in the same day. Once you are ready to go to bed, you can exit the festival without checking yourself – we will reset all access control and you can scan your wristband the next day.