Paradise City Festival 2022

FAQ

Dates
& Opening hours

Paradise City Festival 2022 takes place on Friday 1, Saturday 2 and Sunday 3 of July 2022.

The festival starts Friday at 12.00h until 01.00h, Saturday at 12:00h until 01.00h and Sunday at 12.00h till 23.00h. The camping opens on Friday at 11.00h and closes Monday morning at 11.00h.

The camping opens on Friday at 11.00h till Monday morning at 11.00h.

TICKETS

Ticket sales have started and you can get yours here : https://bit.ly/PC22Tickets

You can buy tickets for someone else. Note that there is a limit of 20 tickets per order.

€69 for a day ticket, €139 for a combi ticket and €159 for a combi ticket with camping included.

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Everybody is welcome at Paradise City Festival and kids below 12 years can even enter free of charge. However, all kids below 18 have to be accompanied by their parents or legal guardian. Alcohol will only be sold to people over 18 years of age. Keep in mind that Paradise City is a festival made for adults, not kids. Please provide noise protection for the younger ones. Free earplugs are available at the festival.

VOUCHERS

You can insert your voucher code in the ticketshop at the payment stage. You received your voucher code by mail when you made your voucher request.

No worries, you voucher is valid until the edition of 2023.

ARTISTS

Services

We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy. But we have set-up up some additional measures for wheelchair users. Wheelchair users can park at the VIP parking and get free comfort zone access. We also have to higher platforms exclusively for wheelchair users at the Castle and Arena stage.

For more information, please contact us on info@paradisecity.be

Yes, near the entrance of the festival. We provide lockers to keep your stuff safe. Keep in mind that these will cost you a small fee.

Unfortunately, there will be no wifi on the festival but we will provide extra 4G coverage.

Nowhere on-site. We are a cashless festival.

There will be smartphone charging stations on the festival-site.

CAMPING

All rules applied on the camping site can be found right here : https://paradisecity.be/camping-rules/ 

We provide a campsite next to the festival grounds next to Ribaucourt castle. Please head over to our camping page for all your answers: https://paradisecity.be/camping/ 

To access the campsite, you must have a valid camping wristband. You will receive your wristband at the campsite cash register. Don’t forget to bring your ID! No ID = no entry! One ticket is valid for one entrance per person. for one entrance per person.

On our camping you can take a hotshower and use toilets. You will also find what you need to do your dishes and recycle your waste! This year we will increase the amount of showers and toilets available per visitor for extra comfort! Hungry after a day of partying? Breakfast is available at the camping: on Saturday and Sunday from 08.00h till 12.00h and on Monday from 08.00h until 11.00h. Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk).

Check-in: continuously from Friday July 1, starting at 11.00h. Check-out: Monday, July 4th, before 11h00.

Lost items will go to the police station at KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00h and 19:00h.

You can load credits onto your wristband anywhere. With these tokens, you can pay both at the campsite and at the festival.

Drinking fountains with free water are available at the festival and camping site.

No. Showers are free of charge for our campers.

Yes. We will serve different breakfast options in the morning and late night snacks after the festival hours.

Pharmacy: De Ribaucourtplein 2, 1820 Perk Bank: Tervuursesteenweg 114, 1820 Perk 

Doctor: Doctor Anne Hendrikx: Krekelenhoekstraat 29, 1820 Perk. 

Doctor: Jacques De Taeye: Tervuursesteenweg 223, 1820 Perk.

 

No, you can’t – and they’re not available on the festival site either. But smoking is allowed if you throw away the cigarette butts in the trash cans or partable ashtrays.

 

Yes, you will find them in the shower area and in the power benches in the food zone. There will be smartphone charging stations on the festival-site.

Unfortunately, there will be no wifi on the campsite but we will provide extra 4G coverage.

There will be lockers on the campsite, as well as the festival site. PRO TIP: take a picture of the code with your mobile phone so you don’t forget it.

There are policemen patrolling the campsite and the festival site at all times. Police KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00h and 19:00h. Attention! You can also report to the police in your own place of residence.

Yes, there will be animationprogram including work-out, yoga & ambient Dj sets. Exact hours will be communicated before the festival.

TRANSPORT

Please head over to our transport and mobility page for all your answers.

Yes, there will be free electronic shuttles between the Vilvoorde station and the festival site continously from Friday to Monday.

The following buses run from and to Perk: – 225: Kortenberg – Vilvoorde – 280: Mechelen – Vilvoorde – 681: Mechelen – Bonheiden – Perk – Zaventem – 682: Mechelen – Zemst – Perk – Zaventem Please check the www.delijn.be for the timetables.

 

Several parking areas will be available. Before entering Perk, you will have to access a protected parking area on your right-hand side – just follow the parking signs. The parking entrance is situated on the junction of the Tervuursesteenweg and Perksesteenweg in Perk. You can either buy the parking ticket online or pay on-site with your card (please remember that we don’t accept cash). That will cost you €15 for a single day or €25 for more than one day. Visitors who don’t carpool (less than three people per vehicle) pay an extra fee of €5.

Coming from Antwerp:
Take the E19 towards Brussels
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Brussels:
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Then, follow the signs to Paradise City.

Coming from E/W-Flanders:
Take the E40 towards Brussels and take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Charleroi:
Take the E420 towards Bruxelles/Zaventem
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Coming from Genk/Maastricht/Hasselt:
Take the E314 towards Brussels/Leuven/Antwerp/Genk
Passed Leuven take the E40 in the direction of Brussels.
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Liège:
Take the E40 towards Brussels
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.

Visitors coming by taxi or ride-sharing services are advised to share their rides with as many other visitors as possible. Taxi travellers can use the same destination address as the Kiss & Ride. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Before and after the festival hours, taxis will be waiting outside to bring you home safely. Please consider sharing your ride home with others. You can split the bill and help us limit our carbon footprint. Here’s a list of taxi companies active in the area: – Taxi 4 U: 0488 90 55 33 – Taxi Vilvorde: 0483 43 66 06 – TAXI AM. 24H.: 0472 03 68 02 – Taxi Houtem: 0472 03 68 02

FOOD AND DRINKS

Yes of course, there will be food trucks. However, we are a sustainable meat-free festival. You can buy your drinks at the various bars.

MONEY, CASHLESS FESTIVAL

At the entrance of Paradise City, we will scan and link your ticket to your wristband. Once it is activated you can check in and check out at the festival during your stay by scanning your wristband with one of our Staff members. To charge your wristband with credit you can use one of our many cash desks, special unmanned Cashless Top-ups, or you can even charge your wristband with our Paradise City APP (which you’ll be able to download on the Apple Store and Play Store soon). When you want to have a cool drink, or buy some food at one of our delicious food trucks, you just have to scan your wristband at one of our bars/food trucks, it’s as simple as that! Note that we use reusable cups and that they have a recoverable deposit. You can also buy your credits when purchasing your ticket at the ticket shop, with a discount (you can already buy them on the website).

This year we have 3 magnificent charging options for you:

1. Thanks to Payconiq by Banctontact you can charge your wristband by just scanning the QR code on your chip with your smartphone. You will be then redirected to the Payconiq app where you’ll be able to charge your wristband without having to stay in line!
2. You can go to one of our top up desks, which are spread across the festival ground. Here you can pay only with  card, no cash will be allowed at the festival this year.
3. Use one of our unmanned cashless top-up machines (card only) where you can charge your wristband very quickly.

After every order you place at a bar, your left over credits will be shown on the device. If for some reason you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.

If you still have some credits left on your wristband after the festival, you can simply ask for a refund on our website after the festival via this link. The refund window opens on Tuesday July 5 10:00 until Tuesday July 26 23:59. Make sure to keep your bracelet, as you will need the reference code printed on your chip. Without it, receiving a refund is impossible.

Please be aware that a small service fee of €0,20 will be charged. That’s why your wristband balance must be above €0,21 to be eligible for a refund.

And no worries, there is no GPS tracking device placed in your wristband, so the Paradise City Big Brother crew won’t be able to track you down. Although this is on our to-do-list for our edition in 2084 😉

No limit. Sky is the limit.
For your own safety the maximum amount you can recharge at once is 450 euros.

No, this year we do not accept any cash.

Yes you can! There will be a Paradise City top of desk located at the camping, so you are able to charge your wristband all day and all night during your stay.

Every time you leave the festival site and you want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, and the trick is done.

It is your responsibility to check yourself out! Failing to do so may give you problems when checking back in the same day.
Once you are ready to go to sleep, at the end of a beautiful day full of partying, you can exit the festival without checking yourself – we will reset all access control and you can scan your wristband the next day, if you bought a ticket of course… 😉

SAFETY AND MEDICAL HELP

There is a first aid station permanently present on site, clearly marked on the festival terrain and map. Please be aware that these people stand in for your safety and the safety of your loved ones, so it’s highly recommended to follow their instructions carefully.
The Security team is also available on and around the festival.

Even if we limit the decibels, think about your ears. Earplugs are available for free at the information booth. We count on you to throw them in the bin and not on the floor as they take forever to degrade. If you are looking for reusable earplugs specially designed for listening to live music, then BLOX has what you are looking for. You can find earplugs with acoustic filters via their mobile team walking around the scenes. Enjoy a crystal-clear sound while protecting your ears. More info on www.blox.info

Of course, if it’s legal medication.

Nope! You can not bring any illegal drug on site. Same for your own alcohol: bars will be plentiful on site and at the camping.

OTHERS

There is no possibility to buy cigarettes on site this year but yes, you are allowed to smoke at the festival. 

Yes, but don’t lose it. We are not responsible for loss or theft of your stuff.

Yes you can. But please enjoy the festival with your senses and not through a lens or a phone display.

Please know that by entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images. You will then find photos of the events on our Facebook page and our Instagram account.

With exception of (semi) professional equipment, it is admitted to bring your digital camera.

We would love it when you share your pictures to use #paradisecity22!

By entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images.

If you are accompanied by a guide dog for your disability, you may bring animals.

Bad temper. Seriously, Paradise City is about gathering happy and optimistic people, so mutual respect and respect for the environment is essential to be a good Citizen. We have zero tolerance on violence and intimidating behaviour, discrimination and sexual intimidation. (And that should not be a surprise to a real Citizen!)
Weapons, knife, glass, spray cans, cans, fireworks and umbrellas are not permitted. We are in a magnificent park, please be responsible and throw your garbage in the trash cans. And we expect each Citizen to treat it with respect. Any behaviour that can damage the domain will not be tolerated.
Drugs. We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival.
Don’t get too wasted! Visitors, who are too drunk, will be removed of the premises.
Stealing or destroying properties of Paradise City or of other parties is strictly forbidden!
Visitors enter the festival ground at their own risk. The organization is not responsible for any kind of damage, both physically and mentally.
Always follow the guidelines of the site stewards, security and emergency services. In cases of discussion, the festival manager always has the last word. Use your common sense and do not bring others in danger.

Yes!

The app will be available soon. More info to come.

The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.

 

Contact the info-point. They will help you further.

VOLUNTEERS, JOBS

Yes, please check our ‘get involved page’: https://paradisecity.be/get-involved/

PRESS COVERAGE

Send an email to ann@pravdapressroom.com and/or tom@pravdapressroom.com (Subject: Paradise City Festival)

CONTACT