Paradise city festival 2021

FAQ

Dates
& Opening hours

Dates for 2021 are Friday 13, Saturday 14 & Sunday 15h of August.

The festival starts Friday at 14.00h until 01.00h, Saturday at 12:00h until 01.00h and Sunday at 12.00h till 23.00h.

The camping opens on Friday at 12.00h till Monday morning at 11.00h.

TICKETS

Tickets sales will start on Wednesday June 23rd 4pm.

You can buy tickets for someone else. Note that there is a limit of 10 tickets per order.

65€ for a day ticket, 125€ for a Weekend ticket without camping and 145€ for a Weekend ticket with camping.

Please check your spam! It happens that the tickets end up in spam.

You can ask for your tickets to be returned to you via the following link : https://consumer.paylogic.nl/tickets/

Nope! Everybody’s welcome at Paradise City Festival and kids below 12 years even enter free of charge. However, all kids below 18 have to be accompanied by their parents.
Please mind their ears and provide protection for the younger ones. We have free earplugs available at the festival.
Alcohol will only be sold to people over 18!

VOUCHERS

You can insert your voucher code in the ticketshop. You received you voucher code by mail when you made your voucher request.

You were able to ask for a voucher until August 1st. That deadline is now reached so the best thing to do is to try so sell your ticket on Ticketwap and buy a new one there too. If you asked for a voucher on time you must insert the email address you used to buy your tickets and your reservation number.

You were able to ask for a voucher until August 1st that will be valid for the 2022 edition. 
Otherwise, you can sell your ticket on Ticketswap. For the voucher, you must insert the email address you used to buy your tickets

No, that’s not possible. If you ask a voucher it’s for the whole order.

COVID

To enter Paradise City Festival we will make use of the European Corona pas. The present Covid rules may be subject to adjustments as the pandemic develops. Be sure to consult this page regularly and in particular prior to your departure for the festival venue.

Visitors who have a valid ticket but who have not yet been vaccinated and refuse to take a test will not be admitted!
However, refusal to take an intermediate compulsory test does not entitle visitors to a refund, regardless of whether or not the person in question has a valid entrance ticket.

It is the sole responsibility and liability of every festival visitor to:

– have the required documentation and certificates on them at all times;
– be able to present them at the request of the event organisers;
– be aware of and respect the rules in force at the campsites and the festival arena.

To be admitted to Paradise City festival 2021 you will not only need an entrance ticket but also a valid Covid certificate:

VISITORS FROM BELGIUM:
Belgian residents must present a Covid Safe Ticket. This ticket is available via the CovidSafeBE app (more info on : https://covidsafe.be/en/)
Or you can go to www.mijngezondheid.be to download a vaccination certificate or have it sent via regular mail.
When the ticket is scanned a green (access) or red (no access) code is displayed.

VISITORS FROM ABROAD :

Non-Belgian residents must submit a European Digital Covid Certificate and also download the Covidsafe app. When the certificate is scanned a green (access) or red (no access) code is displayed.

The certificate contains a standardised QR code that works for all EU residents (+ Iceland, Norway and Switzerland). Test certificates also display the validity of the certificate.

ATTENTION: AT THE FESTIVAL ENTRANCE YOU WILL BE ASKED TO PRESENT PROOF OF IDENTITY, AN OFFICIAL ID CARD OR PASSPORT.

TIP: WHEN TRAVELLING FROM ABROAD REMEMBER TO FILL OUT YOUR PASSENGER LOCATOR FORM! THIS IS ALSO COMPULSORY IF YOU’RE TRAVELLING BY CAR.

Visitors get a green screen if:
– They are fully vaccinated + 2 weeks (+ 4 weeks in the case of Johnson & Johnson)*.
– They can present a negative PCR test administered no longer than 48 hours before the event date or a negative rapid antigen test administered no longer than 24 hours before the event date.
– They are in possession of a recovery certificate with a validity from 10 days after the date of the first positive PCR test until 180 days after that test.

For more information about the Covidsafe app please check : https://covidsafe.be/en/

* Those counting on their vaccination certificate to go to Paradise City should take into account their incubation period.
That is, if one has a ticket for Friday August 13, he must schedule his second vaccination no later than July 30.
If one has a ticket for Saturday August 14, he must schedule his second vaccination no later than July 31.
If one has a ticket for Sunday August 15, he must schedule his second vaccination no later than August 1.
If the second vaccination is scheduled too late to be fully vaccinated for the festival (2 weeks incubation period), visitors can contact a vaccination center to ask if it is possible to schedule their second vaccination earlier.

Yes!

A few weeks ago we said that we wanted to make your entrance hassle free, especially for the younger generation that did not have the opportunity yet to get fully vaccinated. Today we are very happy to give you an update. We will provide a 2500 Capacity antigen test village at the entrance for each day of Paradise City Festival. For 15euros you will be able to get your test which will allow the acces the festival for the same day and the next day.

So for those who won’t be fully vaccinated for the festival you will have different options. You can book your antigen test here: https://bit.ly/PC-covid-test. Price is 15euro and is as cheap we could get it for you. Tests are normally far more expensive. The antigen test at the entrance will take up to 15mins, if you are negative you will be granted acces immediately to the festival. Of course, I you you have not used up your free PCR tests, you can also get a negative PCR test at a testcenter somewhere else.

An antigen test will provide you with access for the same day and the next day, as long as you have the Covidsafe app in which the result will be uploaded. If you are planning to visit the festival for 3 days, you should already plan a second test on Sunday morning. If you want to do a covid test at the entrance you should book it asap. We work with timeslots of 15minutes, but when your preferred slot is sold-out you will have to choose another time-slot. And if our test capacity is full you’ll need to plan your test somewhere else.

Of course those who are fully vaccinated for 2 weeks or have a recovery certificate uploaded in their covidsafe app don’t need a negative test to enter.

EU CITIZENS should have the European Digital Covid Certificate. They can also make use of our test center at the entrance.

Everyone! Except under-12s, they are exempt from testing.

Paradise City will provide a small test zone with antigen rapid tests at the entrance of the domain, that way they can offer the visitor as many options as possible and not make access to the festival too cumbersome.

The cost of the on-site antigen test has not yet been determined, but the organization wants to keep the cost as low as possible for the visitor.
You can also do your antigen test at the pharmacist’s who will be able to enter the data in his system. Please note that you cannot anticipate your home antigen test. It must be done either at a valid test center, a doctor,  the pharmacist’s or at the test village.

All costs incurred for testing and/or obtaining Covid certificates outside of the Paradise City test zone are entirely at the expense of the festival-goer and can never be recovered from the organisers, either in part or in full.
Think about the fact that every Belgian is entitled to 2 free PCR tests from our government: request it at www.mijngezondheid.be.

The cost of the on-site antigen test has not yet been determined, but the organization wants to keep the cost as low as possible for the visitor.

So, combiticket and camping holders should take a PCR test before the festival. If one takes the PCR test on Thursday, one may enter the festival through Saturday. On Sunday, one can then take a RAT test that is valid for 24 hours and allows re-entry until the end of the event.

If you come from abroad you can find more information right here : https://bit.ly/PC-measures

Visitors who test positive will be asked to leave the site and quarantine as safely as possible. Exceptionally they will be able to ask for a voucher or a refund.

Your certificate will be scanned at the entrance without us having access to your health data. Moreover, no visitor data is saved on the scanning devices.

Certificates can be scanned quickly and easily with the CovidScanBE app.

Visitors are responsible for checking beforehand via the Covid Safe app whether or not they have access (green), for instance by having the certificate scanned in advance by a friend or family member.

The app is available for iOS (12.5) and Android (5). Only the official CovidScanBE app is valid.

FESTIVAL GOERS
WITH DISABILITY

We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy (grass, etc). There are risks of getting stuck if it rains, because the ground is not hard. For more information, please contact us on info@paradisecity.be

CAMPING

We provide a campsite next to the festival grounds on the domain of Ribaucourt.

Paradise City is the first festival offering a comfortable and super sustainable camping experience. We recommend people not to bring their own tents but use ours, you can reserve one on our webshop.
If you decide to bring your own, you’ll have to pay a warranty. At the end of the festival, you’ll get it back after we confirm that you left your camping place clean and tidy.
As you may know, every year a lot of stuff is left behind on festival campsites after a festival is finished. This includes bottles and glasses, but also tents! To be more specific: 1 in 4 people leave their tent behind on the various campsites worldwide! People feel hungover and tired, and don’t feel like folding up their tent. As you can imagine this causes a lot of waste and it is not all too good for the environment… after only a single use all these tents will go to the garbage dump!
No worries, we’ve got you covered: meet our circular camping where each camper has the opportunity to rent recycled camping gear! How cool is that?

To access the campsite, you must be in possession of a valid camping wristband. You will receive your wristband at the campsite cash register.
Don’t forget to bring your ID! No ID = no entry! One ticket is valid for one entrance per person.

On our camping you can take a hot shower and use toilets. You will also find what you need to do your dishes and recycle your waste!
Hungry after a day of partying? Breakfast is available at the camping: on Saturday and Sunday from 09.00h till 12.00h and on Monday from 08.00h until 11.00h.

Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk), and the security will also look after you.

Check-in: Continuously from Friday August 13th, starting at 12.00h. Check-out: Monday, August 16th, before 11h00.

No only on the festival site.

All rules applied on the camping site can be found right here : https://paradisecity.be/camping-rules/

TRANSPORT

It goes without saying that we recommend you to use your bike or public transport to get to the festival. The bike racks will be lit at night.

Go to http://fietsnet.be and follow the junctions to our festival, from your location. Our festival is located in Perk, right next to junction 56.
Whilst on the road you don’t have to worry about anything but to follow the signs on your chosen route to the festival.

As an ecological festival, we try to get our ecological footprint as low as possible. To reach this goal we organize transfer busses from many cities in Belgium to get as much visitors as possible to the festival in one transport. 

We have created 5 different lines from where you can get to the festival:
1: Brugge – Gent/Gand – Aalst – Perk 
2: Antwerpen/Anvers – Kontich – Mechelen/Malines – Perk 
3: Hasselt – Lummen – Aarschot – Perk 
4: St Truiden – Tienen – Leuven/Louvain – Perk
5: Brussel/Bruxelles: Dockx shopping center – Parc Royal – Station Delta – Perk

As you may have noticed our partner in charge of the busses has an issue with their website at the moment. While they are working hard to solve this problem anyone in need of a bus ticket can already book his spot here : https://bit.ly/PC-bus-form

Make the right choice and come to Paradise City by train!

Get off at Vilvoorde station. From there, a free shuttle bus will take you to the festival and campsite and back.

With the Paradise City Train ticket you travel return at half price by regular trains between any Belgian station and the station of Vilvoorde in the period of Friday 13th until Monday 16th of August 2021.

To buy a Paradise City Train ticket, personalize your festival ticket via the SeeTickets confirmation link that you’ve received when buying your festival ticket. You’ll receive your unique SNCB code by e-mail shortly after. Go to sncb.be/paradisecity and buy your Paradise City Train ticket by using your SNCB code.

If you’re departing from Brussels Airport – Zaventem station, you will still need to buy 2 Brussels Airport Supplements: one for your outward and one for your homeward journey.

Please note:

  • You can use the handy route planner on sncb.be or in the SNCB app to find timetables in a jiffy.
  • There will be additional ticket controls on the trains and access controls in Vilvoorde station. You will need to present your train ticket together with your (photo) ID at the controls.

Go to sncb.be/paradisecity for all info, conditions and tickets.

To travel from the station of Vilvoorde to the festival there are two different options:

1. On Friday and Monday you can take the ‘De Lijn’ bus number 280 with direction Mechelen. When you arrive at the stop ‘Perk Kerk’ you need to drop out. Only a short walk to the festival is left. More details about the hours can be found on the webiste www.delijn.be

2. Shuttle busses are organized by the festival from Friday until Monday. They will drive back and forth between the following hours;

  • Friday 13/8: 12 pm – 7 pm and from 10 pm -12 am
  • Saturday 14/8: 12 pm – 6pm en van 10 pm – 12 am
  • Sunday 15/8: 12 pm  – 4pm  and from 9pm11.30 pm
  • Monday 16/8: 9 am – 12.30 pm

Signalization will be visible to guide you to the shuttles and to the festival. Please note that the shuttles will only drive +/- twice an hour and the capacity is limited. So come on time and don’t take the risk of missing the transport to your beloved festival.

Several parking areas will be available.
Before entering the centre of Perk you will be able to access a protected parking area on your right hand side. Follow the parking signs. The entrance of the parking is situated on the split of the Tervuursesteenweg and Perksesteenweg in Perk.

• BY CAR
Coming from Antwerp:
Take the E19 towards Brussels
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Brussels:
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from E/W-Flanders:
Take the E40 towards Brussels take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Charleroi:
Take the E420 towards Bruxelles/Zaventem
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Genk/Maastricht/Hasselt:
Take the E314 towards Brussels/Leuven/Antwerp/Genk
Passed Leuven take the E40 in the direction of Brussels.
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Coming from Liège:
Take the E40 towards Brussels
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City

Drop off point is in the Kampenhoutsesteenweg. From there follow the road signs, walk 250 meters from this point to the main entrance. Scan this QR code to put the exact address in Waze :

Visitors coming by taxi are advised to apply the same regulations as the Kiss & ride. Taxis will be waiting outside the festival area to bring you safely home.

FOOD AND DRINKS

Yes of course, there will be food trucks. However, we are a green festival so we do not serve meat. You can buy your drinks at the various bars.

MONEY, CASHLESS FESTIVAL

At the entrance of Paradise City, we will scan and link your ticket to your wristband. Once it is activated you can check in and check out at the festival during your stay by scanning your wristband with one of our Staff members. To charge your wristband with credit you can use one of our many cash desks, special unmanned Cashless Top-ups, or you can even charge your wristband with our Paradise City APP (which you’ll be able to download on the Apple Store and Play Store soon). When you want to have a cool drink, or buy some food at one of our delicious food trucks, you just have to scan your wristband at one of our bars/food trucks, it’s as simple as that! Note that we use reusable cups and that they have a recoverable deposit. You can also buy your credits when purchasing your ticket at the ticket shop, with a discount (you can already buy them on the website).

This year we have 3 magnificent charging options for you:

1. Thanks to Payconiq by Banctontact you can charge your wristband by just scanning the QR code on your chip with your smartphone. You will be then redirected to the Payconiq app where you’ll be able to charge your wristband without having to stay in line!
2. You can go to one of our top up desks, which are spread across the festival ground. Here you can pay only with  card, no cash will be allowed at the festival this year.
3. Use one of our unmanned cashless top-up machines (card only) where you can charge your wristband very quickly.

After every order you place at a bar, your left over credits will be shown on the device. If for some reason you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.

If you still have some money left on your wristband after the festival, you can simply ask for a refund on our website after the festival. More information on how and where to get your refund will be given after the festival.
New this year is that you will also be able to donate your credits that are left on your wristband to a good cause.

And no worries, there is no GPS tracking device placed in your wristband, so the Paradise City Big Brother crew won’t be able to track you down. But… this is on our to-do-list for our edition in 2084 😉

Note: If you would like to get a refund, please be aware that there will be a small service fee charged. (Amount not yet known: Playpass will set it for us, but it will be around 0.50euro)

No limit. Sky is the limit.
For your own safety the maximum amount you can recharge at once is 450 euros.

No, this year we do not accept any cash.

Yes you can! There will be a Paradise City ATM located at the camping, so you are able to charge your wristband all day and all night during your stay.

Every time you leave the festival site and you want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, and the trick is done.

It is your responsibility to check yourself out! Failing to do so may give you problems when checking back in the same day.
Once you are ready to go to sleep, at the end of a beautiful day full of partying, you can exit the festival without checking yourself – we will reset all access control and you can scan your wristband the next day, if you bought a ticket of course… 😉

SAFETY AND MEDICAL HELP

There is a first aid station permanently present on site, clearly marked on the festival terrain and map. Please be aware that these people stand in for your safety and the safety of your loved ones, so it’s highly recommended to follow their instructions carefully.
The Security team is also available on and around the festival.

Even if we limit the decibels, think about your ears. Earplugs are available for free at the information booth. We count on you to throw them in the bin and not on the floor as they take forever to degrade. If you are looking for reusable earplugs specially designed for listening to live music, then BLOX has what you are looking for. You can find earplugs with acoustic filters via their mobile team walking around the scenes. Enjoy a crystal-clear sound while protecting your ears. More info on www.blox.info

Of course, if it’s legal medication.

Nope! You can not bring any illegal drug on site. Same for your own alcohol: bars will be plentiful on site and at the camping.

OTHERS

There is no possibility to buy cigarettes on site this year but yes, you are allowed to smoke at the festival. 

Yes, but don’t lose it. We are not responsible for loss or theft of your stuff.

Yes you can. But please enjoy the festival with your senses and not through a lens or a phone display.

Please know that by entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images. You will then find photos of the events on our Facebook page and our Instagram account.

With exception of (semi) professional equipment, it is admitted to bring your digital camera.

We would love it when you share your pictures to use #paradisecity21!

By entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images.

If you are accompanied by a guide dog for your disability, you may bring animals.

Bad temper. Seriously, Paradise City is about gathering happy and optimistic people, so mutual respect and respect for the environment is essential to be a good Citizen. We have zero tolerance on violence and intimidating behaviour, discrimination and sexual intimidation. (And that should not be a surprise to a real Citizen!)
Weapons, knife, glass, spray cans, cans, fireworks and umbrellas are not permitted. We are in a magnificent park, please be responsible and throw your garbage in the trash cans. And we expect each Citizen to treat it with respect. Any behaviour that can damage the domain will not be tolerated.
Drugs. We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival.
Don’t get too wasted! Visitors, who are too drunk, will be removed of the premises.
Stealing or destroying properties of Paradise City or of other parties is strictly forbidden!
Visitors enter the festival ground at their own risk. The organization is not responsible for any kind of damage, both physically and mentally.
Always follow the guidelines of the site stewards, security and emergency services. In cases of discussion, the festival manager always has the last word. Use your common sense and do not bring others in danger.

The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.

Contact the info-point. They will help you further.

VOLUNTEERS, JOBS

Yes, send your motivation to nick@paradisecity.be (Subject: volunteering)

PRESS COVERAGE

Send an email to ann@pravdapressroom.com and/or tom@pravdapressroom.com (Object: Paradise City Festival)