Paradise City Festival 2023
FAQ
Dates
& Opening hours
Paradise City Festival 2022 takes place on Friday 1, Saturday 2 and Sunday 3 of July 2022.
The festival starts Friday at 12.00h until 01.00h, Saturday at 12:00h until 01.00h and Sunday at 12.00h till 23.00h. The camping opens on Friday at 12.00h and closes Monday morning at 11.00h.
The camping opens on Friday at 12.00h till Monday morning at 11.00h.
TICKETS
Ticket sales have started and you can get yours here : https://bit.ly/PC22Tickets
You can buy tickets for someone else. Note that there is a limit of 20 tickets per order.
€69 for a day ticket, €139 for a weekend ticket without camping and €159 for a weekend ticket with camping included.
Please check your spam! This happens sometimes.
You can ask for your tickets to be resend via the following link : https://account.paylogic.com/i-lost-my-tickets
You can sell your ticket on Ticketswap.
Everybody is welcome at Paradise City Festival and kids below 12 years can even enter free of charge. However, all kids below 18 have to be accompanied by their parents or legal guardian. Alcohol will only be sold to people over 18 years of age. Keep in mind that Paradise City is a festival made for adults, not kids. Please provide noise protection for the younger ones. Free earplugs are available at the festival.
VOUCHERS
You can insert your voucher code in the ticketshop at the payment stage. You received your voucher code by mail when you made your voucher request.
No worries, you voucher is valid until the edition of 2023.
ARTISTS
Services
We are trying our best to make the festival accessible to all, but we cannot guarantee that moving around in a wheelchair will be easy. But we have set-up up some additional measures for wheelchair users. Wheelchair users can park at the VIP parking and get free comfort zone access. We also have two higher platforms exclusively for wheelchair users at the Castle and Arena stage.
Yes, near the entrance of the festival. We provide lockers to keep your stuff safe. Keep in mind that these will cost you a small fee.
Unfortunately, there will be no wifi on the festival but we will provide extra 4G coverage.
Nowhere on-site. We are a cashless festival.
Yes, you will find our power benches on various locations across the festival.
CAMPING
All rules applied on the camping site can be found right here : https://paradisecity.be/camping-rules/
We provide a campsite next to the festival grounds next to Ribaucourt castle. Please head over to our camping page for all your answers: https://paradisecity.be/camping/
To access the campsite, you must have a valid camping wristband. You will receive your wristband at the campsite cash register. Don’t forget to bring your ID! No ID = no entry! One ticket is valid for one entrance per person. for one entrance per person.
On our camping you can take a hotshower and use toilets. You will also find what you need to do your dishes and recycle your waste! This year we will increase the amount of showers and toilets available per visitor for extra comfort! Hungry after a day of partying? Breakfast is available at the camping: on Saturday and Sunday from 08.00h till 12.00h and on Monday from 08.00h until 11.00h. Our camping crew will be at your disposal to answer all your questions and needs (hospitality desk).
Check-in: continuously from Friday July 1, starting at 11.00h. Check-out: Monday, July 4th, before 11h00.
Lost items will go to the police station at KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00h and 19:00h.
You can load credits onto your wristband anywhere. With these tokens, you can pay both at the campsite and at the festival.
Drinking fountains with free water are available at the festival and camping site.
No. Showers are free of charge for our campers.
Yes. We will serve different breakfast options in the morning and late night snacks after the festival hours.
Pharmacy: De Ribaucourtplein 2, 1820 Perk Bank: Tervuursesteenweg 114, 1820 Perk
Doctor: Doctor Anne Hendrikx: Krekelenhoekstraat 29, 1820 Perk.
Doctor: Jacques De Taeye: Tervuursesteenweg 223, 1820 Perk.
No, you can’t – and they’re not available on the festival site either. But smoking is allowed if you throw away the cigarette butts in the trash cans or partable ashtrays.
Yes, you will find them in the shower area and in the power benches in the food zone. There will be smartphone charging stations on the festival-site.
Unfortunately, there will be no wifi on the campsite but we will provide extra 4G coverage.
There will be lockers on the campsite, as well as the festival site. PRO TIP: take a picture of the code with your mobile phone so you don’t forget it.
There are policemen patrolling the campsite and the festival site at all times. Police KASTZE (Tervuursesteenweg 295, 1820 Steenokkerzeel). The police station is open every day between 07:00h and 19:00h. Attention! You can also report to the police in your own place of residence.
Yes, there will be animationprogram including work-out, yoga & ambient Dj sets. Exact hours will be communicated before the festival.
TRANSPORT
Please head over to our transport and mobility page for all your answers : https://paradisecity.be/green-mobility/
Yes, there will be free electronic shuttles between the Vilvorrde station and the festival site continously from Friday to Monday.
At the end of each festival day, there will be two night trains leaving from Vilvoorde station. One goes to Brussels and Ghent, the other to Mechelen and Antwerp. Free shuttle buses will take visitors from the festival site to Vilvoorde station after the festival closes. You need a special night train ticket to board. More details and tickets can be found here: https://paradisecity.be/green-mobility/
Sadly, we will not have night trains to these destinations, but thanks to Festibus we planned busses to bring you to and from the festival on each day. Tickets: https://shop.paylogic.com/e84143ea9b68496bad25930c9c0aeb3a
The following buses run from and to Perk: – 225: Kortenberg – Vilvoorde – 280: Mechelen – Vilvoorde – 681: Mechelen – Bonheiden – Perk – Zaventem – 682: Mechelen – Zemst – Perk – Zaventem Please check the www.delijn.be for the timetables.
Several parking areas will be available. Before entering Perk, you will have to access a protected parking area on your right-hand side – just follow the parking signs. Parking 1 for day and combi visitors is on the Kampenhoutsesteenweg. Parking 2 & 3 for camping and comfort visitors is on the Sint Jannekesstraat.. You can either buy the parking ticket online or pay on-site with your card (please remember that we don’t accept cash). That will cost you €15 for a single day or €25 for more than one day. Visitors who don’t carpool (less than three people per vehicle) pay an extra fee of €5.
Coming from Antwerp:
Take the E19 towards Brussels
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City
Coming from Brussels:
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Then, follow the signs to Paradise City.
Coming from E/W-Flanders:
Take the E40 towards Brussels and take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.
Coming from Charleroi:
Take the E420 towards Bruxelles/Zaventem
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.
Coming from Genk/Maastricht/Hasselt:
Take the E314 towards Brussels/Leuven/Antwerp/Genk
Passed Leuven take the E40 in the direction of Brussels.
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City
Coming from Liège:
Take the E40 towards Brussels
Take the RO towards Zaventem.
Leave R0 and take the E19 towards Antwerp.
Take exit N° 12 Vilvoorde and follow Steenokkerzeel.
Follow the signs to Paradise City.
Visitors coming by taxi or ride-sharing services are advised to share their rides with as many other visitors as possible. Taxi travellers can use the same destination address as the Kiss & Ride. Our drop-off point is located on the Kampenhoutsesteenweg. From there, follow the road signs and walk about 250 meters to the festival entrance. Scan this QR code to put the exact address on Waze: XXX Before and after the festival hours, taxis will be waiting outside to bring you home safely. Please consider sharing your ride home with others. You can split the bill and help us limit our carbon footprint. Here’s a list of taxi companies active in the area: – Taxi 4 U: 0488 90 55 33 – Taxi Vilvorde: 02 759 65 77 – TAXI AM. 24H.: 0472 03 68 – Taxi Houtem: 0472 03 68 02
FOOD AND DRINKS
Yes of course, there will be food trucks and a restaurant. However, we are a sustainable meat-free festival. You can buy your drinks at the various bars.
MONEY, CASHLESS FESTIVAL
At the entrance of Paradise City, we will scan and link your ticket to your wristband. Once it is activated you can check in and check out at the festival during your stay by scanning your wristband with one of our Staff members. To charge your wristband with credit you can use one of our many cash desks, special unmanned Cashless Top-ups, or you can even charge your wristband with our Paradise City APP (which you’ll be able to download on the Apple Store and Play Store soon). When you want to have a cool drink, or buy some food at one of our delicious food trucks, you just have to scan your wristband at one of our bars/food trucks, it’s as simple as that! Note that we use reusable cups and that they have a recoverable deposit. You can also buy your credits when purchasing your ticket at the ticket shop, with a discount (you can already buy them on the website).
This year we have 3 magnificent charging options for you:
1. Thanks to Payconiq by Banctontact you can charge your wristband by just scanning the QR code on your chip with your smartphone. You will be then redirected to the Payconiq app where you’ll be able to charge your wristband without having to stay in line!
2. You can go to one of our top up desks, which are spread across the festival ground. Here you can pay only with card, no cash will be allowed at the festival this year.
3. Use one of our unmanned cashless top-up machines (card only) where you can charge your wristband very quickly.
After every order you place at a bar, your left over credits will be shown on the device. If for some reason you forget how many credits you have left, just go to a bar or cash desk and ask one of our crew members.
If you still have some money left on your wristband after the festival, you can simply ask for a refund on our website after the festival. More information on how and where to get your refund will be given after the festival.
New this year is that you will also be able to donate your credits that are left on your wristband to a good cause.
And no worries, there is no GPS tracking device placed in your wristband, so the Paradise City Big Brother crew won’t be able to track you down. But… this is on our to-do-list for our edition in 2084 😉
Note: If you would like to get a refund, please be aware that there will be a small service fee charged. (Amount not yet known: Playpass will set it for us, but it will be around 0.50euro)
No limit. Sky is the limit.
For your own safety the maximum amount you can recharge at once is 450 euros.
No, this year we do not accept any cash.
Yes you can! There will be a Paradise City ATM located at the camping, so you are able to charge your wristband all day and all night during your stay.
Every time you leave the festival site and you want to come back the same day, you’ll have to check yourself out at the exit. This can be done easily: scan your wristband on the black boxes found at the exit, and the trick is done.
It is your responsibility to check yourself out! Failing to do so may give you problems when checking back in the same day.
Once you are ready to go to sleep, at the end of a beautiful day full of partying, you can exit the festival without checking yourself – we will reset all access control and you can scan your wristband the next day, if you bought a ticket of course… 😉
SAFETY AND MEDICAL HELP
There is a first aid station permanently present on site, clearly marked on the festival terrain and map. Please be aware that these people stand in for your safety and the safety of your loved ones, so it’s highly recommended to follow their instructions carefully.
The Security team is also available on and around the festival.
Even if we limit the decibels, think about your ears. Earplugs are available for free at the information booth. We count on you to throw them in the bin and not on the floor as they take forever to degrade. If you are looking for reusable earplugs specially designed for listening to live music, then BLOX has what you are looking for. You can find earplugs with acoustic filters via their mobile team walking around the scenes. Enjoy a crystal-clear sound while protecting your ears. More info on www.blox.info
Of course, if it’s legal medication.
Nope! You can not bring any illegal drug on site. Same for your own alcohol: bars will be plentiful on site and at the camping.
OTHERS
There is no possibility to buy cigarettes on site this year but yes, you are allowed to smoke at the festival.
Yes, but don’t lose it. We are not responsible for loss or theft of your stuff.
Yes you can. But please enjoy the festival with your senses and not through a lens or a phone display.
Please know that by entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images. You will then find photos of the events on our Facebook page and our Instagram account.
With exception of (semi) professional equipment, it is admitted to bring your digital camera.
We would love it when you share your pictures to use #paradisecity21!
By entering the festival, you automatically agree and accept the terms of use of all video filming and photo image registrations and agree on Paradise City and her media partners to use these images.
If you are accompanied by a guide dog for your disability, you may bring animals.
Bad temper. Seriously, Paradise City is about gathering happy and optimistic people, so mutual respect and respect for the environment is essential to be a good Citizen. We have zero tolerance on violence and intimidating behaviour, discrimination and sexual intimidation. (And that should not be a surprise to a real Citizen!)
Weapons, knife, glass, spray cans, cans, fireworks and umbrellas are not permitted. We are in a magnificent park, please be responsible and throw your garbage in the trash cans. And we expect each Citizen to treat it with respect. Any behaviour that can damage the domain will not be tolerated.
Drugs. We also have a zero-tolerance policy on drugs. You’ll be extensively searched when entering the festival.
Don’t get too wasted! Visitors, who are too drunk, will be removed of the premises.
Stealing or destroying properties of Paradise City or of other parties is strictly forbidden!
Visitors enter the festival ground at their own risk. The organization is not responsible for any kind of damage, both physically and mentally.
Always follow the guidelines of the site stewards, security and emergency services. In cases of discussion, the festival manager always has the last word. Use your common sense and do not bring others in danger.
Yes!
The police of Steenokkerzeel will centralize everything. Contact the info-point. They will help you further.
Contact the info-point. They will help you further.
VOLUNTEERS, JOBS
Yes, please check our ‘get involved page’: https://paradisecity.be/get-involved/
PRESS COVERAGE
Send an email to ann@pravdapressroom.com and/or tom@pravdapressroom.com (Subject: Paradise City Festival)
